Sheraton Samoa Aggie Grey's Hotel & Bungalows

流石、シェラトンホテル。施設の充実、部屋も綺麗で、満足です。ホテルのスタッフも親切、丁寧で、素晴らしかった。深夜の到着だったので、長旅の疲れを取るのに、最適なホテルでした。ありがとう。

部屋に財布を忘れてしまい海外なので諦めていたら フロントで保管されていた。 現金１０万円に各クレジットカードが入ってました。 信用の出来るホテルです。設備もサービスも満足です。

食事に行く時のフロアーが滑る、バスタブが狭くてシャワーカーテンを付けて欲しいです。シャワーの後、床が濡れてしまいます。後は、素敵なホテルだと思います。

今回の旅で合計5泊しました。スタッフの明るい対応、快適な部屋など全てに満足できる滞在でした。ホテル内のATM、空港との往復は深夜でも直行バズが利用でき、利便性も良くお勧めのできるホテルです。

Clean and well-kept. Very friendly and helpful staff. Shortage of towels most days.

The staff make this place. The building itself needs a refurbish as soon as possible. We stayed for one week and would say we are seasoned travellers - on arrival the reception area was welcoming as were the staff, that is, unfortunately the last good comment we can give. Maintenance appears to have fallen way below the 5star hotel it claims to be, broken and chipped tiles everywhere, dirty low-class lifts with a guessing game of which floor you will land as there were no numbers working on the inside, doors jams coming away from the walls, dirty/dusty floors therefore consistent dirty feet, basic pride in cleaning well below rating (wardrobe had dirty haze), shower fit for those below 5'2" tall and constant leak of water with every shower. A previous comment about 9 sun loungers still stands but now have 11 for a hotel holding approx 100 rooms. Food was good though limited choice for healthy eaters. Multiple power cuts and apps on the TV for guest services didn't work (this was across other guests too). We chose Aggies because of location and reputation of Sheraton name - location still stands but very poor representative of the Sheraton name and cynically believe this is the only reason this is a 5star hotel. Very unlikely to return.

The carvings and the structure unique for pacific people.

, We encountered a number of disappointing situations which surprised us considering the amount of money we paid to stay there. 1. We arrived with our hire car and were told there was no where to park it at the front as it was full. My husband then had to park the car down the road and walk back to the hotel. In the meantime I was waiting in the foyer and observed a Chinese gentleman arrive with his car and he was promptly attended to including parking his car at the front of the hotel. It was only when taken up to our bungalow and me expressing my concerns regarding the parking to one of your employees that they told me there is an underground parking at the back we could use. I appreciated that but it would have been better if we were told this earlier. 2. Our room had no kettle, cups or spoons to make tea in our room and when we called reception to ask for it they questioned why it was not there as if we stole it? 3. Our room was cleaned but they did not leave clean towels and when we called reception it took over an hour to have towels delivered. We had to go to dinner minus our shower because we couldn't wait. 4. On many occasions when leaving the hotel we saw employees gathered at the front corner of your hotel smoking. It's not a good impression when entering the hotel. 5. Asked for bacon at breakfast but we never got it even though others did.

Run down and overpriced - requesting an early check in for even just 1 oclock when check out is at 11 forget it - you can only check in at 3 - which is really late considering most check ins are at 2 over the whole island - the restaurant is over priced - and we literally saw one of their drop off men taking a leak on the side of the car where car drop offs are - oh and if your paying premium dollar a hot shower and NOT a luke warm shower is to be expected. Out of the 5 properties we stayed at in upolo and savaii this was the worst.

Our Room toilet wasn't flushing when we checked in. After waiting about an hour, an engineer came to fix it, but it still didn't work. Nearly two hours later, we were still waiting to use a working toilet and had to walk to the main reception to use their facilities, which defeats the purpose of paying AUD $450 for the night. Every time I asked for an update or to speak with the manager, I was told the duty manager is "busy." I eventually had to request a room change, knowing the the toilet wouldn't flush all night. Very disappointing customer service and poor communication..

Friendly staff. Pool dated and needs a clean. Rooms dated and need a good clean and fixing up. Food expensive at restaurant and very average. Breakfast included was decent. Wifi works great. Overpriced for what I got. No extra resort features like free activities or welcome drink.

Lovely, helpful staff. We had a King Bungalow which was traditionally decorated with a beautiful timber ceiling. We arrived to a sweet surprise for our anniversary of chocolates and decorated bed with foliage & flowers. There was a good breakfast with plenty of variety with a view over the pool area.

We are repeat guests at the Sheraton and value its convenient location close to town and our family home. However, during this stay we experienced several service delays. Housekeeping required multiple follow‑up calls for extra towels, which arrived roughly an hour later each time, and our room was serviced late in the afternoon. We also requested an accessibility shower seat, which again took close to an hour to arrive.

It was great

The room had a damp smell to it. The basin and shower took a long time to drain. There was no outdoor furniture on the balcony. The restaurant servers seemed unhappy in their work. The outdoor tiles were dangerous and slippery. There was no atmosphere. The place is sterile feeling. The reception staff organised us a taxi which was awful, the driver had leud images of naked women on the dash.

The room we had an initially was terrible with a musty smell. We relocated to a room in the main hotel, however, this was still tired, bathroom small and outdated with shower over bath. Overpriced, will not stay here again.

Fantastic staff - great team who were always willing to help

Excellent customer services from staff and location of the hotel was great to where we wanted to go!

Worst Sheraton I have ever stayed in, shower leaked flooding the bathroom flood, then toilet leaked toilet water all over the floor. Requested a room change which was not able to fulfilled. So disappointed & disgusted with this resort we ended up finding alternative accommodation and not staying the two nights. Do not stay here!

The staff are wonderful but that’s the highlight. The basics are MIA - examples include our room not being made up at all on two occasions, having no towels for the pool available on four of the seven days we stayed (our longest wait was close to an hour), being told we could have an extended check out but then told no when we came back to pay. Food is average and the drinks are expensive. They had happy hour for the World Cup - two for one local beers (26 Tala), we can get imported beers for 12 at paddles where the food was outstanding. Samoan people make this country, give the Sheraton a miss!