ホテル デ バランス

川のほとりにあり　景色抜群です　観光名所には殆ど歩いて行けて　便利です

場所、雰囲気、サービス、どれをとっても素晴らしいホテルでした。お部屋も川側でしたので、バルコニーからの眺めも抜群です。少々お値段が高いですがお勧めです。

部屋は若干小さめですが、清潔で良い感じですし、川沿いというロケーションも非常に良いです。

駅から徒歩で移動しましたが、思ったよりも近かったです。カペル橋を渡り、景色を眺めながらでした。 部屋はバルコニー付きのリバービューで、 絵にかいたような景色に感動しました。 部屋も快適で、ロクシタンのアメニティの香りに癒されました。フロントの対応も明るく、感じが良かったです。

旧市街、川沿いでカペル橋のすぐ前、抜群のロケーションです。部屋は広くはありませんが、清潔。朝食がよかったです。しぼりたてのフレッシュジュースが何種類もあり、パンやハム、チーズも種類が豊富。日本人には嬉しい野菜も多少ありました。ただ、小さな虫がトイレの窓から入ってくるのには閉口しました。

Amazing hotel and restaurant.

It was an awesome room overlooking the river.

Amazing hotel with great views and location

This was not our first stay in Luzern; we had previously stayed at another well‑regarded hotel, but would now recommend Des Balances without hesitation. The attention to detail and cleanliness is impeccable, and the staff are efficient, friendly and accommodating. Our room was maintained daily to a very high standard, and both breakfast and the one evening meal we had were superb. Most of all, we felt a genuine sense of belonging during our eight‑day stay. Des Balances isn’t a large hotel, and its size makes it feel personal. We were comfortable in the bar, on the terrace and in the lounge, and never felt like clients being processed. Staff recognised us and treated us with respect, good humour and understanding. The location is excellent: in the Old Town beside the River Reuss, close to Unter der Egg but not overwhelmed by crowds. It’s convenient for shops and less than ten minutes’ easy walk from the quay and railway station. Our river‑view room was a delight, overlooking the Kapellbrücke and towards the lake, both at night and in Luzern’s early‑morning calm. Two minor downsides: reception is up a flight of stairs from the Metzgerrainle entrance, so arriving on foot may require help with luggage or using the Unter der Egg entrance. The hotel does have a small lift. The other quirk is breakfast pricing—either a fixed‑price buffet or per‑item ordering—which seemed confusing for guests and staff alike. Not a complaint, simply an observation.

Very convenient to the train station, boats and shopping.

Friendly staff

The hotel was excellent! Right on the water and walkable distance to so much of Lucerne. The staff were great. We had some issues figuring out driving back on the cobblestone to get to the hotel, as it’s not really a clear road. But they came and helped us. Overall, great stay in Lucerne.

Excellent location and the staff was very accommodating.

Nice stay, wished they included the breakfast. Lucerne overall was very expensive. People unfortunately were not very friendly towards tourists

Our stay at Hotel des Balances was exceptional from the moment we arrived. We traveled during the railroad strike coming from Italy, and Vanessa at reception immediately brought a sense of calm and reassurance during what could have been a very stressful arrival. Our reservation was fully prepared, check-in was seamless, and the professionalism shown by the staff throughout our stay never wavered. The room itself was spectacular. Beautifully maintained, comfortable, and thoughtfully prepared with personal touches that made the experience feel welcoming and refined. The view was truly outstanding, and the double French doors opening onto the balcony added the perfect touch each morning. Waking up to that atmosphere made the stay feel even more special. The location could not have been better. Everything was within walking distance, including the train station, restaurants, shopping, and the waterfront, making it incredibly easy to enjoy Lucerne. The level of care shown by the hotel team stood out once again when we received notice the night before departure that our flight had been rescheduled. The staff handled the situation with professionalism, patience, and genuine attentiveness, allowing us additional time in the room to ease the stress of the unexpected delay. Hotel des Balances delivers an elevated experience through its exceptional service, beautiful accommodations, and prime location. I would highly recommend this hotel to anyone visiting Lucerne, as well as returning

Amazing!!! Great rooms and friendly staff. Perfect location in the city, too!

Beware when securing room in Expedia for this property!!!!!!!!. Prices are listed on Expedia in USD$ but when you purchase they say will be in local currency according to customer support after the fact. I was billed by the property almost $1000 more than the quote. Be aware!

Perfectly located and so much charm in this hotel Much nicer than normal modern ones

It is a lovely historic property in an ideal location. Close to the train station - ten minute walk - and beautiful view from our terrace. Definitely looks and feels upscale. We felt like we were in a storybook. We enjoyed the free ice cream they offer guests throughout the day and the chocolates in our room. We had a suite.

Posizione eccezionale, servizio parcheggio, gentilezza del personale