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Kind staff was good.

Close to publuc transport room was very clean staff were very lovely i always stayed at Batman on collins

Very convenient location.

Good location for railway station. Good room amenities

Excellent location, room was well presented clean and had everything we needed staff were very friendly and helpful

Great service desk - polite and welcoming Room not what expected very small. Online photos very deceptive 1. bathroom amenities - certainly no room to swing a cat at all. A very tight aqueeze 2. Wash basin outside of bathroom area 3. Bin in the toilet area too big 4. Bird droppings on the window A big tick for bed comfort though

Nice bathroom, clean room, fluffy pillows

A very convenient location to Southern Cross Station & Sky Bus transfer to MEL airport

Room was small but clean and in a great location in Melbourne. Close to Southern Cross station and tram stops outside the front door. Even though the room was small the bed was comfortable and wecwere only there yo sleep and shower.

Great variety

Check in was easy, building and decor very tired and damaged in lots of places. Difficult to negotiate stairs with suitcases etc. no instructions in room for use of TV. Mattress way too soft and uncomfortable. Water pressure not good at all and kept going cold whilst showering. Room service not good, phoned reception at 1015 pm to order a glass of wine to be told no as bar shut!!

The location is superb for the train station. I just know there are two sections of this hotel a sort of lower standard section and a higher standard section.

The bed was horrendous and pillows needed throwing out. Here for two days and room not serviced. Have stayed at least 50 nights and this was the worst time ever. Need to find a new place to stay.

スタッフによって、サービス精神が、ものすごくある方と、本当にお金のためだけに、働いているスタッフの差がめちゃくちゃ激しい。多分、いわゆるシティホテルのため、きちんとした、接客スタッフのためのトレーニングなどが無く、本気で、ホテルで働きたくて、お客様へのサービスが、大切と思っている人と、お金のためのみに、働いている人の違いが顕著だった。お金のためのみに、働くのは、良いし、しょうがないが、それなら、笑顔も、何もいらない職場に行ってほしい。頭の使い方を知らない、サービスの意味のわかって無い、スタッフがいたように思いました。

Need more pillows only 1 spare pillow .. could of added bottles of water need better sheets keep coming off the bed ....i have stayed heaps before ...twin room not to my standard

Reception gentleman fantastic. Great location to Spencer Street train station. Room practically set out, with easy to use air con. Disappointing that bar staff were not open for the supposed 5 - 7pm happy hour. (We left after waiting 15minutes for them to open) So we went down the road to a lively traditional pub. Breakfast was average but hash browns well pass cooked stage, waffles awful. Overall memory is of a the wonderful welcome at Reception. A comfortable stay.

This was a very good hotel however it is very old beds terrible staff couldn’t care less. We had two rooms booked for the same night they where on different floors and the lift wouldn’t allow us to stop on the other floor

Great location opposite the bus/train station.

Great location and customer service