DoubleTree by Hilton Cairns

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The customer service was awful! Really like they hate their job! The girl on charge of the tours the worst! She didn’t help if you didn’t buy with her and the staff in the hotel did the help either either with any questions about any places, they just refuse to the the women of the tours - you can do “their tours” for much cheaper doing and booking them by yourself ant your time. The hotel isnt worth the price you pay

Such a beautiful place to stay. We will come back for sure

Good location, building restraints very clean refreshing relaxing. All staff polite and helpfull. Restraunt on beachfront excellent well presented. Staff super service good food

Clean quiet room nice breakfast

the male staff member who made a very inappropriate sexist comment to my husband on check should not be in a customer service role. I was travelling for work and had my husband check in and he huffed and said 'wow its usually the men who have high level jobs in construction not the women' this was uncalled for and incredibly judgmental and insensitive.

We like the area. I have stayed here before. Large rooms, comfy beds. However, the front staff was not very helpful when we were trying to arrange additional stay and absolutely refused a late check out (even though the hotel had empty rooms).

The warm cookie on arrival is the BEST. Room is spotless, bed is comfy, huge balcony and lovely staff. Honestly, everything you'd expect from the Hilton brand.

Always nice. We stayed there the last 3 times we were in Cairns in the last few months. Clean, nice breakfast, friendly professional staff. We feel nice returning to the room after a day out.

Position . Excellent property .

The location was great for all of the activities that we had planned and the staff was very nice and welcoming. Unfortunately, our room had a very strong Lysol/ammonia smell when we arrived and it was about midnight after a long day of travel, so we just kept the door open and cracked the window to air it out while we unpacked. It was excessively strong and gave us a headache. The bathroom was also very small and barely had room for the door to swing open and shut unfortunately.

clean room, bed made every day

The pool is daily, but the proximity to the Esplanade and lagoon made those options very attractive. I'd recommend the Double Tree to anyone.

The hotel was central to the city centre. Rooms were lovely. Staff were really really friendly and very helpful. Great place to stay would definitely stay there again.

Always feels nice to stay there whenever we visit cairns to service the car or for shopping. Feels nice to return to it after being out and around Cairns for the day. Buffet breakfast always lovely. Pool refreshing. My kids love it. We chose the room without balcony as we have a toddler, so it's safe. We plan to stay there again soon.

Fabulous location near tours, boardwalk, restaurants, and more! Hotel staff was super friendly and helpful. I’d happily stay here again and highly recommend

The only concern I have is the shower head would not stay in the shower. The room was clean and tidy. Check in was smooth. The food was beautiful at the Vine Restuarant

Public areas well maintained and clean. Room could have used more cleaning. Bed covering/duvet had obvious stains. Noisy air on system (even with fan turned off in room)

Great stay in a fabulous hotel. Well located for everything and the pool side bar was very relaxing way to finish the day with clients.

Great location on the Esplanade. Breakfast is fantastic. Large room with a king bed and a balcony with two chairs and a small table.