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Subject. Coffs harbour ibis I am writing to formally complain about the condition of the room I stayed in last night. The room was completely not ready for guests and did not meet basic accommodation standards. There were no side tables, and the shower was leaking water. The shower area itself was extremely small and uncomfortable to use. Most concerning was the bed, which was in very poor condition. It kept moving and was unstable, making it impossible to sleep. I did not sleep for even one full hour throughout the night. I woke up at 5:00 a.m. and eventually had to place the bed sheets on the floor to get some rest. This was one of the worst nights of my life. I paid $205 for this room, which I believe is completely unreasonable for the condition provided. Sleeping in my car would have been far more comfortable. I feel extremely disappointed and believe this experience was unacceptable. I request that this matter be taken seriously and that appropriate action be considered. Ali A Ali

Check in and 10 minutes later checked out..Never will book another Ibis again

Its okay.

The whole place was clean and the staff seemed nice and accommodating.

Receptionist greeted us with a mouth full of hot chips and proceeded to eat them while checking us in. Room was small small

It’s was very good easy to go around the staff,parking,& room

Room

The room was clean and the staff were lovely, however the hotel itself was very run down. The bed was uncomfortable. Definitely some upgrades needed.

Lovely staff, especially the lady on reception, but room well below expectations. Ridiculously poor value!Tiny room, stained carpets and no lift. Perhaps an upgrade was needed 10 years ago, but now …………!

The only thing that wasn’t budget about the Ibis Budget Motel in Coffs Harbour was the price. Everything else was right on the word: You don’t need a bedside table. Just put your phone and water glass on the floor. Need a good cough? The mould on the carpet that compliments the pet stains on the floor should get a nice hack going. The designer paint job is terrific with 4 layers of previous colour choices all showing through nicely. A bedside lamp? Don’t need one when you don’t have a bedside table, but just stick an industrial fluorescent tube vertically to the wall - everyone loves that blinding glow. The bacterial growth on the tiles on the bathroom shouldn’t be overlooked either: soon you will be able to farm it for some interesting and exotic disease management. And the rusty door hinges add that final and lovely old world ambience that travellers so appreciate. A shame I can’t add the photos here: such a vivid portrayal of Accor at its finest.

Freundliches Personal, aber das Zimmer und vor allem das Badezimmer war leider absolut nicht einladend. Man fühlt sich nicht wohl.

Hi Wotif, 2 cockroaches welcomed in the bathroom. Insects moving around on the bed. Also caught it on my carrying bag in the morning. Bed too soft, probably old. It was not worth spending $176 for a night stay. I will avoid staying at Ibis hotels from now on. Hopefully Quest stay better for tonight.

We weren’t told our room was on the third floor with no lifts, as I have copd it was very difficult climbing three flights of stairs. There was no bed side table or chair to put my cpap machine on or a fridge to keep drinks cold. None of this was explained at the time of booking.

Disgusting

We didn’t end up getting to stay due to flight issues but the staff were understanding so thank you

Staff was really lovely. The cleanliness of the room, towels, and pool were disappointing. the tap handles in the restroom continuously got stuck & leaked. The pool only had one chair beside it.

Staff were great, room is shocking, smell of mould in the bathroom, although bed was nice and clean sheets were nice too

Convenient location, clen

Yes

Air conditioning didn’t work, room was 35 degrees on arrival. No after hours number to call and request assistance. Zero sleep as a result. Left voicemail for someone to call me, no response.