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Staff were hard to find on arrival even with a bell. One staff member sat at a table pretending not to be staff, I know this as I heard her telling the receptionist how she thought it funny!! German Roaches around electric jug. The room is in poor condition however other than the roaches and needing repairs it was clean. Shame because location is excellent. Room 20 23rd of Feb 2026

Staff were very good - helpful - polite Bathroom needed work - holes in walls

The front door to the hotel was meant to need a fob to open but it was unlocked and pushed open easily. I closed the door to my bathroom late at night after a very long and stressful day of work meetings (so I could wheel my bag past) only to find it had locked. Thankfully for some unknown reason I'd packed a multi tool for my trip - you never know when you'll need one. The carpet outside my room was badly stained. I had to lift a 30 kg suitcase up several flights of stairs. The staff were very helpful - I had a late check in so they called me to organise leaving my key in the safe, and they can't help Ibis running a hotel that isn't up to scratch.

The room had mould and dirt throughout the bathroom. The bedding had other peoples hair all through it (all kinds of body hair) and the smell of bleach made our eyes water as we entered the room. This was the worst accommodation i have ever stayed in and refuse to return. We ended up leaving a day early due to the room conditions. The standard of the room does not go with the mark up price $300+ compared to their original price of $99 a night. If accommodation was not completely booked out in Coffs i would have refused to stay in those conditions.

Cheap room was all I needed

So loud constantly. There was definitely an animal in the room above me, its paws on the floor was constant. Bathroom mould eveywhere. Staff were so dismissive when asking questions. The whole experience was may less then ideal

The 2 stars are for the person on check in. Everything else was just a bit gross. The entryway, foyer and stairs were dirty. Everything about the room was dirty, the sheets on the bed had stains and the room had a funky smell

The room was a little worse for wear and small

Staff very pleasent. Room was clean, very good gor a budget stay

The first room reeked of smoke. The next room was small and ill equipped, dirty, noisy and in very poor repair. Booked because have stayed at Ibis all over the world- this place should not bear the name. Receptionist was helpful and courteous.

Very tiny rooms and bathrooms. No room to move around in the room. Difficult to have shower in the room as it's too small. Only one small fridge for the entire hotel. I never going to book Ibis again.

Regret... that is what I felt throughout my stay at Ibis budget Coffs Harbour. Stayed here for one night for a stop over. The hotel looks run down. Every area of the hotel, including the reception, stairwell and the room had a different, horrible smell. The hotel and room was definitely not 3 stars- more at the level of a bad backpackers. The room is far from a standard that you'd expect in 2026- more like a gaol. The towel racks were horrid. The bathroom very small with holes in the walls. No vanity- a small shelf where belongings fall onto the ground nearly missing the toilet. I could not stop water coming out of the tap. The whole room (4 beds) reliant on the one big too bright light, so everyone has to go to bed at the same time. The air con had a big blue light on it and it didn't turn off- was there the whole night. Could hear other guests come and go throughout the night. And the worst of it the breakfast (described as a 'great breakfast' on a sign out the front) was absolutely appalling. When I mentioned juice to my child, another guest politely informed me that the OJ appeared off- that it was fizzing. The milk for the coffee was separating. The pancake machine did not work. We didn't eat any of it- that we actually may have paid for it- I can't even begin to comprehend that. The location is very far from the beach (8 minute drive) so my dream of getting up and running the coast of coffs was ruined. Spent so much money avoiding being there. TV did not work.

Cockroach in room. Bathroom basic need repair Bed and linen comfortable Parking at rear quite safe Wasn’t told there was as a breakfast room on arrival. So didn’t have breakfast before leaving Very basic room

Subject. Coffs harbour ibis I am writing to formally complain about the condition of the room I stayed in last night. The room was completely not ready for guests and did not meet basic accommodation standards. There were no side tables, and the shower was leaking water. The shower area itself was extremely small and uncomfortable to use. Most concerning was the bed, which was in very poor condition. It kept moving and was unstable, making it impossible to sleep. I did not sleep for even one full hour throughout the night. I woke up at 5:00 a.m. and eventually had to place the bed sheets on the floor to get some rest. This was one of the worst nights of my life. I paid $205 for this room, which I believe is completely unreasonable for the condition provided. Sleeping in my car would have been far more comfortable. I feel extremely disappointed and believe this experience was unacceptable. I request that this matter be taken seriously and that appropriate action be considered. Ali A Ali

Check in and 10 minutes later checked out..Never will book another Ibis again

Its okay.

The whole place was clean and the staff seemed nice and accommodating.

Receptionist greeted us with a mouth full of hot chips and proceeded to eat them while checking us in. Room was small small

It’s was very good easy to go around the staff,parking,& room

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