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Staff could of been more helpful and knowledgeable: still awaiting a response to a question and I have since checked out without a response. There was alot of construction work being done and therefore dust and debris was common.

We had a lovely sea view room though it was as far from rception as you could get. The room was clean and modern. The bedroom felt a little claustrophobic and got hot during the night. The aircon was too noisy to run all night.

Everything was great except for the beach which was full of Sargassum seaweed, it happens once in a while and it's nobody's fault. The Crane provided a free shuttle and accommodation to Harbour Lights beach which was absolutely amazing, so no bad after all, the only minor inconvenience was the commute. Great experience overall, will always love the place.

I loved the property

The crane was amazing! My husband and I had an unforgettable honeymoon! Champagne in our room, complimentary massage, desserts galore, drinks on the way in and the staff are incredible! Everyone was more than kind we are so excited to come back when possible! Thank you for everything!

The resort was over the top amazing! Photos don't do it justice! The staff is so nice and went above and beyond for everyone.

The staff was extremely friendly

The worst trip ever. The staff was rude and tried to stuff us in a different room than what I prepaid for. I paid for ocean front with a 26 foot pool, they tried to stick us with a garden view. Only after asking for the GM did they switch us to an ocean front room. The service was terrible. They never came to pick up our bags after 2 phone calls, I dragged them to the lobby myself. Don't waste your money on this place. Not even close to worth it.

I had a fantastic stay at the Crane. My family and I felt safe on resort. I recommend this resort.

The property is stunning.and very well kept. An upgrade to a contemporary suite is worth the extra money in my opinion. The staff were attentive and friendly. Housekeeping was great. The beach is beautiful, but unfortunately, seaweed is a huge problem. There is a shuttle to another beach though. The resort is close to the airport, but not much else. The food was very good. We enjoyed our stay very much.

The bartenders! Enjoyed the amenities very beautiful. Great for a short trip.

Excellent!

Well maintained establishment . I always enjoy my stay at the crane !

I feel split- the room was nice, clean, and decently modern. The pool areas and beach were nice. The front desk staff were very friendly and nice; however the restaurants and service on the other amenities were not. While most of the wait staff were nice and helpful, no one seemed cognizant of time. I mean, like it would take 2-3 hours to get our meals at the restaurant, with just waiting on either to be served, waiting on drinks/food or waiting on the check. This was at several of the locations (that wasn’t a “fast food” type place). And the food was subpar. Tried to order room service and waited on hold for 7 minutes before getting disconnected. Tried to order poolside service on the app that they advertised, waited an hour for a Diet Coke and appetizer and never received this (was later told the app system was down so they never received the order). While the property is beautiful and I do recognize they tried their best to be communicative (I received emails/texts every day about daily updates); it seems like the inconsistency between staff members and service was the biggest drawback for me and the other members in my group.

Great stay at the Crane. The people and the facility were great. The concierge were fantastic with booking any of our excursions. Thank you.

Good overall experience. Property very nice room was clean. Opted for a suite with ocean view and small paddle pool. The pool is right besides to balcony which overlooks the ocean. Since pool was covered it did not get much heat so water colder than normal. Staff was friendly and helpful. Room was very nice had plenty of storage for clothes and full kitchen an even washer and dryer. Beach was nice however not too big maybe half mile in length. Property was easy to navigate and suite was centrally located everything was in easy walking distance. Restaurants were good the Carriage house had the best wings on the property and to me was best value.

Loved the resort and the vibes. I will say we had a disappointing experience at Azzure restaurant when we were 10 min late to our reservation for our anniversary dinner and were told that the chef had left because they didn’t think we were coming and no one bothered to contact us. The hostess was unapologetic and unable to offer us anything and most of the other restaurants were closed at 9 pm which was terrible. Otherwise everything else went smoothly.

I am very disappointed i made reservations for a specific suite and was checked in to a different suite when i told front desk they said that what happens sometimes, i was not refunded for price difference , the suite shower was broken AC was leaking, scuffs on the floor not to mention the floor was dusty it felt like sand on the floor and under my feet were dirty i was very disappointed not to mention it was my birthday getaway.

- Hot tub was under construction - we were not informed of this... so it was very disappointing. - This hotel is undergoing construction beside building 53... stay in building 52! - Security at resort was lacking BIG time! Not one guard around even on beach area where locals came down side stairs off property to sell 'coconuts' - Don't stay here on Sundays... the resort seemed shutdown no restaurants were available to feed us (unless reservations were set)... - Hotel booked our airport transfer with THE WORST driver every! He went 90 in a 65! And we were very scared. - Good news though L'Azure was wonderful for our Gluten allergy traveler - Loved having a washer and dryer in room. - Loved the plant-life and felt like such a White Lotus resort. Over all we had a blast BUT it

This was our second visit to The Crane and we loved it. There have been a number of expansions since we were here last and the property continues to be well taken care of. We stayed in a three bedroom suite with rooftop pool and everything was beautifully done and like new. Food was great, we especially loved the Tuesday night Beach barbeque. Great high end yet relaxed vibe.