아크 더 호텔

What a wonderful hotel. It was my best room in travel here. They are kind and answer me really fast. Also the restaurant crews are kind. The location is really cool so that I can walk everywhere.

Nice hotel we had been upgraded !

We had a horrible time! The room was freezing in the coldest days of the year

Le personnel était sympathique!

Chambre très propre. Personnel courtois. Le personnel parle très bien le français. Cependant, le système de chauffage est bruyant.

Breakfast menu was fresh. Staff were very accommodating Room was good

Nästan inget tryck i duschen på 8:e våningen. Om man har otur får man vänta 15-20 minuter för man får varmt vatten.

They did not have a parking lot enough.

Staff was courteous

Breakfast was ok. For avocado toast, ask for the bread to be toasted more. It came almost untoasted. Service was great

Good points: well situated, the staff was kind and helpful (particularly the man for the parking). The room was a good size, clean and well furnished. The bed is comfy. It was a fair price for the room in winter. Negative points: it took more than 10 min of letting the hot water flow before getting any warm water (in the shower and at the sink). The first night, we took a cold shower because of it. This isn’t normal for an hotel of this kind. The room isn’t soundproof and people in the corridor woke us up several times. The lights in the room are too bright and not cozy. Be also aware that the clearance for the parking is 5”9 and that you have to walk outside and down a slope to get there. I’m not sure if it’s wheelchair accessible.

Room was excellent , food and service in the restaurant was excellent! Enjoyed my stay in Ottawa

Hotel

I really liked my staying, no complains

Your staff were exceptional - both the two we encountered at checkin and the two concierges. The room was very nice and we appreciated the mugs. The room was lovey and clean. We thought the lighting could do with improvement, it was harsh and low. Thank you.

Room was clean but it was a small room with tiny window.

Convenient location and attentive staff. Nice sized, comfortable room. Bathroom a bit small and dated and closet space is minimal.

I am very light sensitive and the cool LEDs in the room made the stay unpleasant. That type of lighting is a very weird choice. The hallway lights are better!

The staff were very helpful and welcoming. The room was clean, comfy and exactly what I needed.

Very convenient located establishment, very capable staff! The premium king suite was a bit cramped- one side of the king bed was a very steep slope - hvac system is bothersome. The restaurant should invest in an upgrade in their coffee system rather than the Kerig. Had to go down the street for a decaf.