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Location was convenient. Room was exactly what I wanted and needed. The person at the front desk was very friendly and helpful. Parking, though, was a little confusing.

Comfy

This hotel has no active employees overnight after 11 pm. I arrived after 11 pm and the self check-in was really smooth and easy...but when my A/C unit stopped working in the middle of the night, there was nobody I could call to help. My room was 31 degrees the entire night and I couldn't sleep for a minute in this sweltering and unescapable heat. I was sweating through my eyes it felt like, and nobody that could help me. After a sleepless night, the reception didn't seem to have a lot of sympathy when I checked out. I was dripping in sweat and on my way to meet clients. The hotel gave me a 40% discount on the room as compensation, but that's not nearly enough. I would have PAID DOUBLE for a room with A/C. It was one of the hottest nights of the year and 40% off quite simply felt offensive for one of the worst and most uncomfortable nights I have ever spent in a hotel. IT WAS ONE OF THE MOST HUMID DAYS OF THE YEAR AND MY ROOM WAS 31 DEGREES CELCIUS. A full refund would have been the only way that I felt like they made me whole, which would have avoided this 1 star review.

The hotel is small but clean and cozy. The staff are really great!! I would stay again in the future.

Check-in process very easy Room was clean with lots of clean towels Shower and tub were very clean (buttons on the tubs didn’t work unfortunately) Air conditioning works amazing

The room is clean the staff was really nice Etc however you could hear everything from every room around you through the vents there was a ticking clicking horrible but sounded hard to sleep. Take note when downtown it is loud as well.

Very nice, very clean and good location! I recommend for any one!!!!

They had great candy and drinks complimentary. Room was cute.

Room was super clean and staff was super helpful upon checking in. No creepy noises at night like a lot of other hotels and the location was fantastic for going to see a concert at Canada Life Place. Parking was offered at a discount in the underground parking across the street which was also nice. Only complaint is that there was no hand soap in the room, and if there was, it wasn’t in an obvious location. That aside, it was perfect. Checking out was also very easy and quick as I was able to just send a text message to the front desk saying I left and they handled the rest

Beautiful retreat from home and the relaxing spa feel is an amazing change . Will be staying again 100%

Great location for access to Canada Life place. Many great restaurants very close within walking distance. The hotel is clean and very quiet. The staff go over and above to accommodate. Will definitely stay here again.

Location was perfect. Will stay again

Pros: The room was clean, cozy and eleclec furnished. Centrally located to walk to Richmond Street..very nice walking distance. Cons: Checking in was not easy..not well communicated. Overnite parking restrictions were ridiculous and expensive. The room sink was plugged. The bottom bedsheet kept coming off. The long pillows were difficult for sleeping ..we both woke up with sore necks. Will look for other accommodations next visit based on the cost.

Mae was absolutely wonderful! She was warm, welcoming, helpful, and always willing to go the extra mile to make sure we had a great stay. She truly made the difference by ensuring everything went smoothly during our daughter’s graduation celebration, which meant so much to our family. Her friendly attitude and exceptional customer service made our experience memorable. The only thing I wasn’t a fan of was the washroom layout, but Mae’s outstanding hospitality more than made up for it. Thank you, Mae, for making our stay so enjoyable!

Unfortunately, this hotel did not live up to expectations. While there may be rooms like the advertised pictures, ours was not one of them. No ambience, blank walls, terrible lighting, the ‘courtyard view’ was a dirty walled in empty space. The staff were friendly enough but not knowledgeable and often no one was actually at the front desk. There happened to be festival which closed down the street and made accessing the hotel difficult but no answer when I called or reply to my voicemail, and when we finally arrived, the front desk guy didn’t seem to think it was a big deal. The amenities that were pointed out to us on arrival were juice and candy by the front desk - but no cups and the candy was empty. The location was the only thing that was excellent for our purposes. Overall, not terrible but certainly not what I had hoped for from the pictures and other reviews. I won’t stay there again.

Locating the hotel and obtaining parking is very difficult, especially when they have the only street into the hotel blocked off. Must carry your luggage to and from your parked car 15 minutes. Check in is 3pm. Our room was not ready until 4:30. It makes all the plans you have change due to late availability of room. Room was nice and large as was the bathroom. Beds a bit soft and low to the floor. Room was very quiet.

It’s a real shame to see what this hotel has become! I’ve stayed at the Metro 50 + times over the last few years, it used to be impeccable, the staff was amazing! Now you have an unsupported skeleton staff that hasn’t a clue how to resolve issues. This visit started ok but when we went to the room the floor was not clean. I received a text asking if I wanted the room cleaned and amenities refreshed the next morning to which I replied yes, but no one ever showed up to perform the offered services. Upon checkout, my bill had a $150 property damage charge. I questioned the charge, they informed me there was blood on the bedding which there was, I understood their position, I explained that the blood was due to a fall caused by their uneven, severely deteriorating entryway which I tripped and skinned my knee. I would have told the staff about it, had there been anyone to tell. No night staff. Incidentally we witnessed a lady that works at the plastic surgery office next door trip and fall on the same side walk in the morning. I can’t even articulate how upset I am that the place I used to look forward to staying has deteriorated to this. I am canceling the 4 future reservations I have booked for the summer, will never book again, ensuring everyone knows where NOT to stay in London. I’m still in shock and so very disappointed!! Zule I hope you have the chance to review this, as your staff “do not have contact information” for you when I requested it. This is shameful.

Very nice rooms , clean . Staff did a good job of explaining everything we need to know , great area to be in , lots of stuff within walking distance. Parking could better but also not too bad .

Very nice rooms. Easy access to everything downtown

Nice location nice place