The Ritz-Carlton, Xi'an

Excellent

非常好的酒店，服務超水準。早餐豐富，食物多元化。水果和甜品好多選擇。房間又大又舒適。非常舒服的感覺。大堂接待員有禮貌的服務。房間服務員超水準的服務。有餘五星級的家。下次再來西安，一定再來住。（多謝你們的款待）。

Muy buena

Only downside is the location

All staff attentive and professional. Highly recommended

Professional and exemplary customer service from front desk, room service, spa and checkout.

方便 有地鐵站 大商場

Cleanses and friendly staff . Foods are very good

Unforgettable experience

Friendly helpful reception staff

Great services

Nice and clean

The hotel allowed some guests to smoke. This made the entire floor reeking of cigarette smell. We made a complaint but it looks like not much was done as we saw the culprit smoking from a pipe near the lift lobby the following day. Not acceptable for a Ritz Carlton!

Increible el hotel pero la peor comunicaciones, nadie habla ingles, asi.que en.vez de disfrutar mas tu estacia, se complica hasta para comer! Solo una trabajadora.megan habla ingles muy bien y amortiguo este tema

Excelent hotel,

The water temperature in the shower sometimes fluctuates, cyclying between luke warm and scolding hot.

Absolutely amazing experience - exceptional in every possible way. One of the best hotels we have ever stayed in. Rooms, staff, food - all was just fabulous and unforgettable.

Excellent hotel and amazing services.

Its a lush and beautiful hotel. The room was wonderful, nice beds and the lightning system was simply impressive! Bathroom was also something else! Pool, spa all well kept and luxurious. The check in was quick and in the room (not in the frontdesk as usual) which made it feel quite special. Staff is friendly and welcoming. My only suggestion is to hire more English speaking personnel. When calling frontdesk it was very complicated to understand and would get "my English is not very good" and was transferred to a supervisor. Happened twice. The personnel really seems polite and eager to help, dont get me wrong, but the language barrier makes it difficult. Same at the restaurant, the ladies in the entrance had to go find someone that spoke English. Luckily there is always someone :) . Nora's help with late check out was outstanding, very fast in her response and helped arrange airport pick up. Overall, it was a delightful stay, I would stay again without a doubt

The hotel is new and the room is comfortable.