The St. Regis Shenzhen

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Tow things were unconvenient for me. Firstly, you need to change elevater at 96fl to go in and out of the hotel, which is a bit complicated. Sencondly, Facilities for Swimming pool and Gym are not impressive as much as its room.

객실 정돈도 잘 되어 있고 침대가 편해 잠도 편하게 잘 수 있었습니다. 또한 바로 옆 건물에 백화점이 있어 쇼핑 및 식사도 문제 없이 해결.

호텔 직원들이 다 친절하고 96층 레스토랑의 영국인 매니져가 무척 감동적인 서비스를 해 주었음...스타우드그룹 최고의 호텔 브랜드답게 시설도 좋고 전망도 아주 뛰어납니다. 지하철역과도 가까이 있고 식사의 질이나 서비스 다 마음에 들었습니다. 다른분에게 추천 해 드리고픈 특1급 5스타 호텔입니다.

一如既往的好，由到達酒店大堂，96F check in 及房間清潔的所員工都好熱心有禮去幫助住客，已經第六次入住深圳瑞吉，超級喜愛， 今次房間有少少 升級，房間安靜舒適。 酒店早餐非常多選擇及美味，下次到深圳還是繼續選擇深圳瑞吉酒店。

Excellent services since I set into the hotel. Breakfast was wonderful. No complains. Breath taking view in the room. Will be back again.

不及澳門嘅瑞吉，職員積極去做服務，但不分清楚環境，譬如猛咁收碟，但阻礙顧客嘅談話，譬如積極攞行李帶你返房，但好像催你唔好影相住。

Letter to hotel management ​Dear Management Team at The St. Regis Shenzhen, ​I am writing to formally express my deep disappointment regarding my recent stay at your hotel. My wife and I chose The St. Regis Shenzhen to celebrate our wedding anniversary, anticipating a luxurious and seamless experience. Unfortunately, our stay was marred by a significant infrastructure failure and inadequate service response. ​We checked into the hotel on 6 June 2026. During our stay, we encountered the following serious issues: ​Sudden Utility Failure: On 7 June at 5:00 a.m., the power and air conditioning in our room cut out completely without warning, forcing us to leave the room in distress. ​Widespread Disruption: Upon reaching the 96th-floor reception, we encountered other guests experiencing similar issues, including erratic lighting failures in their rooms. The staff on duty confirmed that a significant portion of the hotel was affected by a power outage. ​Lack of Accessibility and Safety Concerns: We were informed that all elevators had ceased operation and were held at the 96th floor. This rendered us effectively stranded in the lobby. I am incredibly unsettled by the realization of how dangerous this situation could have been had we been inside an elevator when the failure occurred. ​Duration of Disruption: It was not until 5:35 a.m. that power was restored and we were able to return to our room, resulting in 35 minutes of chaos and significant loss of sleep during a special

Great, go here

Excelente ubicación. Excelente servicio. Excelente atención. Excelente habitación h amenidades. El desayuno es increíble, hay variedad, estación de comida india, japonesa, y lógicamente comida china. La relación precio beneficio es buena.

有些少意見提供: 在辦理入住登記時，職員可以再改進接待客人的方法，或改變些枱椅的擺放。例如： 兩位客人到來辦理手續時，只有一張椅子供一人坐，另一人就一直站着，雖然有職員奉上茶飲，難道要客人站着喝茶。請考慮可否改善一下。其他各方面服務質素都可以。

職員態度十分好 我不是住套房 但我是訂了3間普通房 也有管家服務 十分貼心 建議睡拖不用放在床邊地上 可包好放在櫃內 我是不必使用的 希望環保些 建議酒店房內可提供洗手液

Great hotel and service was excellent

The hotel was beautiful. The room was fantastic, and the view was outstanding.

The hotel provided me a birthday celebration.

Excelente opción

All the staff is friendly and helpful. Only a bit hot when afternoon in the room

Exactly 5 star-stay experience. Unexpected good service before CNY.

很好

Thanks for the help from Mia. She gave us a really good service and she’s very nice. I really appreciate the whole hotel and it’s a really good travel.