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I loved everything. The only think was the food some of the food was cold when it was supposed to be hot .some of the employees were very unattended. Not all of them some of them.the mexican restaurant no so good .the steak and Japanese restaurant very good .excellent!!

Deben terner áreas rotuladas para fumadores

La atención por parte del la gran mayoría del personal muy mala.

Excelente . Dos cosas que deben corregir, el tren nunca pudimos usarlo porque solo lo vimos una sola vez. Otra porque no dejan entrar a los restaurantes en pantalones cortos si uno va de vacaciones y lo que le gusta a uno es estar en pantalones cortos y cómodos.

Nice resort with good beach area.

The food at the buffet was horrible !!!!! Omg my belly hurt so many times! The drinks aren't great and watered down. They didn't have much options as well. The Santa fe restaurant was the saving grace of the ENTIRE hotel. Even the staff were nicer and properly dressed . Speaking of ... the staff aren't friendly at all. Apart from Carla at the Dominican buffet I think, she was sweet . Otherwise no one showed any care to help. If you made eye contact they would look away or walk away. No warm smiles or nothing. From checkin the lack of efficiency or urgency /warm welcome wasn't there at all. There are no managers to speak to. You see no one In a managerial position walking the grounds or checking with guest. Pillows in common areas were never fluffed . That speaks volumes. The attire for the ladies in the restaurants and front office.. any area for that matter needs to be severely addressed. Their skirts are so TIGHT and SHORT. The look unkept and doesn't feel classy at all. Being served by a girl in the theater area , she bent to plave the drink on the table and I damn near saw her cooter!!! What the heck!! Why are their clothes so SHORT AND TIGHT !! THAT NEEDS TO BE FIXED. They literally

If I could give this place negative 2 stars i would Firstly, check in was an HOUR and a half.. for what reason??? There are not one but TWO large check in desks with plenty staff at each. Out of about 6 staff only 3 was working to check in and others just looked idle while guests waited in agony in a hot lobby. No welcome drinks upon arrival to even quell the long wait we had! The drinks came 2hrs after and it was SYRUP a extra sweet drink that wasn't refreshing at all. Two: all the standard rooms (superior room) are a drive away from the main attractions such as the pool , restaurants and entertainment. Only suites are on the side with amenities. That's a weird setup to me. We had to pay extra for the upgrade. Upon arriving at the 'suite' it wasn't even worthy of a room tour or pictures if you may. It was dated! And it was not cleaned properly. A hairball was found under the bathroom sink, the grout in the bathroom was black! Seeming to have mildue, the jacuzzi tub wasn't cleaned properly and we found a strand of hair in there. We had to call and have it be cleaned properly with bleach or something. I showered with slippers on and did not let me toddler stand in that tub . The sheets has stains on them and the floor was dirty. This isn't a suite at all . But a Las. We are here and we had to sleep somewhere.. I want to also note that housekeeping does not wait for an answer before entering the room. After one knock she busted the door open and came in I was shocked!! Cont.

Food was at best a 5/10 for all restaurants/buffets except La Brisa and Kyoto. Service was alright nothing out of the ordinary but not going above and beyond. Property is definitely on the older side and has lots of issues such as humidity in the rooms, super low shower pressure and a leak coming out of the shower plus some others. Towels were not changed even though they were left on the floor and thought we would not notice. Overall just a mid experience.

we love the food,

I love the property in general(pool,beach,recreation centers, etc), the food service can improve a little and the customer service had to improve more with general info and more fluent english just as an aditional

I really liked my ambassador. He was the best part of our trip. He made our stay quite easy, he made all of our dinner reservations, was very attentive to our needs, and willing to assist with any inconvenience. My only complain is that, I was expecting to hear more of the music that represents the country, aka dembow, bachata. At the hotel’s club, we mostly heard english music. Also, as a colombian traveler, I was expecting to feel closer to the latino culture, but I found myself speaking english most of my trip, even during the hotel stay and the tours.

I didnt like the food the rest was good

La mejor parte de nuestra estadia fue el guest service experience "Cesar Guerrero" el hizo que la estadia sea muy especial era mi cumplean̈os y el nos dio la sorpresa de decorar el cuarto con champagne hermoso todo me hizo sentir super espcial con su gran ayuda en resecaciones con los restaurant 5 estrellas y con reservaciones en el Spa lo recomiendo a todas las pwrsonas que busquen un resort all inclusive la.comoda y la playa y la pool especially a Cesar Guerrero por hacer de nuestra experience sea inolvidable!! Mil gracias a Cesar Guerrero es muy especial oara nosotros regresaremos para obtener esa experiencia!!

staff and service were excellent. Family room smells musty. food over seasoned with salt. most food over cooked and hard. Shrimps taste awful.

I really like ir very safe, my kids love it.

The hotel was 100/10. We are so happy with everything. We just was thinking about the food but they have too many options and the food keeps warm all the time. We wasn’t expecting the hotel was that good, on pictures looks nice, but there is AMAZING. Is Top Notch. If you guys are thinking to come here you should do it. I definitely recommend going to this hotel and I hope to come back soon. You feel like in a paradise.

Quartos muito confortáveis, desde o edredom até o chuveiro! Limpeza realizada diariamente, muita comida boa, poderiam ressaltar que o Hoyo 19 contempla café da manhã e todos os dias sem reserva, o que vale muito a pena e poucas pessoas tem o conhecimento. Teatro todos os dias, muito animado. Drinks para todos os gostos. Restaurantes: steak house/Sta fé e italiano foram nossos preferidos!

Excelente

Food is completely horrible except breakfast

Very clean property