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My floor [2nd] was on a state of disrepair, cold and noisy. I then was woken up at 7.45am by many loud noises and banging by several builders/ workers, with no warning provided by any staff in the hotel! When i mentioned it upon checkout no apologies were given either. Plus had to call 5 times to get my receipt emailed over. Poor

Perfect in every way. Staff were great, everywhere was clean and tidy. Food was wonderful. Thoroughly enjoyed my stay and would book again if in this area.

The upgraded room was spotless. The lady on reception was lovely and helpful. Room was cold but a portable heater was brought to the room by reception and problem solved.

All good will stay again

Good all round

Quiet and very friendly staff

Breakfast was self service but the quality of food was excellent. Eggs cooked to prefection. Good selection of cooked hot food, but maybe not so good on non cooked options b

Breakfast and public areas very good

Good all round service

What free breakfast? I paid £14.

Very nice room and pleasant surroundings in bar area . Staff polite and helpful

Friendly welcoming staff. Comfortable & clean room &bathroom room. Relaxing bar area. Excellent buffet breakfast. Convenient hotel parking

A fantastic hotel, very helpful, friendly staff, who appeared very happy in their roles. We received effective communication via email previous to our stay, swift responses to enquiries, which was very reassuring and informative. The hotel is in great location. It is within easy walking distance of Harrogate town centre, also on a local bus route. On site parking at competitive rates. The rooms were very clean, extremely comfortable. Well positioned lamps, electric sockets and mirrors. Amazing interior design throughout the hotel. We were especially amused by the photographs of the employees that were hanging in the corridors to the rooms. The period features and furnishing in restaurant were stunning. Our evening meals were well presented, plentyful and tasty. We thoroughly enjoyed staying here and will definitely be returning to this hotel in the future.

Awe just found the guy on reception wasn’t particularly warm and welcoming.. He was helpful enough but no real smile or chat

The room was clean, spacious and the bed very comfortable. The staff were friendly and any general enquiries as to car parking and directions were answered promptly. Breakfast was tasty. All in all a delightful stay.

The room and bathroom were fresh and clean. The bed and bedding were really comfortable.The breakfast was delicious, everything was fresh and topped up. The public areas had really comfortable seating and it looked freshly decorated and clean. The staff were all friendly. We would definitely stay here again and it is only a flat 10'ish minute walk into the town, train station and bus station.as Highly recommended

Very friendly staff, hotel wS beautifully decorated and very seasonal - this was lovely to see. Breakfast was a good quality and the staff were very helpful and professional. Room was basic, we’ve seen better bathrooms. The shower drain was partially blocked so this caused a back flow of water. The carpet in the room was mildly dirty. However the bed and pillows were comfortable - we slept well. Overall a good stay, we would return but would choose a room upgrade.

Room wasn't ready, no complimentary coffee, room allocated had an adjoining door which I specifically asked Not to have. Moved to room 333, there were no toiletries, not even hand soap to wash hands after toilet! Room was cold and expel air went on forever! At check-in I was told to enter vehicle details which I did and went to pay and put them in again at the pay point! Paid £14 to park when details specify £8. Reception seemed a bit unorganised. Cleaning staff looked miserable and didn't smile or say hello! Food in restaurant was good and breakfast was nice although no veggie sausages or fat free yoghurt! Porch was littered with cigarette stubbs so you may wish to consider a bin! Staff were slow but mainly purposeful, overall 7 out of 10.

Excellent for a weekend in Yorkshire.

Nice and clean