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The hotel is a very good hotel, there are numerous facilities that make it very family friendly. The breakfast was good with a good selection. The bar looked to have a good selection but we never took advantage, we liked the outdoor eating area with a pizza oven. The room was clean but the only downside was the shower leaked from the tap attachment.

A good breakfast and a nice outside area to sit in the evenings near the bar.

In hot weather aircon slight issue but fan provided and considering it was a heat wave wasn’t too bad. Other than that the hotel and breakfast was brilliant. Grounds were lovely and just in general a really nice hotel and value for money.

Amazing property with lots of nice outdoor seating, places to visit inside, and a quick uber to Windsor castle. Only downside is it was extremely!!!! Hot inside the hotel room. The windows barely open and there was one small fan. I would not recommend staying here in the summer unless you get a balcony room. One of the most uncomfortable night’s sleep I’ve had.

Room was very hot with no Aircon. Had scaffold up outside so didn’t feel safe to open windows to cool the room. Deluxe room was a lot smaller than I expected considering it was actually a disabled room also

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We love our stay here thats why we booked again and didn't disassapoint we look forward to next time

We got lost going to our room as didn’t realise we had to go through dining area, map & wall directions not the best.. but overall lovely stay will come back.

Service really poor. Reception staff needs more training. They have no idea what they are doing.

Absolutely amazing stay we had two 6 year olds and the staff were fab 2 days in legoland and chilled in the gardens at night with fabulous pizza and wine

The reception staff was courteous and check in was easy. The hotel is on Windsor grounds so well kept. We checked in and no concierge service. We are elderly so we walked towards our room and when we reached there the elevator was not working. So you have to carry your luggage up the stairs. Someone very kindly helped us. Impossible for us to do that at age 76. No warning given to say that elevator was not working. The elevator, after two nights stay and check out on the third day had not been fixed. The room was nice and clean. Bathtub/ shower had hand rails but the tub was high so difficult to get in even holding on to the support bars. We’re scared we would slip and fall. Tub was mid size. We stayed two nights. The 2nd day the room was not cleaned, dirty tea mug and water glasses not taken away. The mess remained. THIS PLACE IS A NIGHTMARE FOR PEOPLE WITH DISABILITY. WE WERE AT A WEDDING THERE BUT PLACE SEEMED DISORGANIZED. COMPLAINT HAS BEEN NADE WITH THE MANAGER AND WILL BE COMPLAINING TO CORPORATE AS WELL. LOCATION IS PRIME BUT COULD DO WITH LOT OF IMPROVEMENTS. People with medical handicap please think twice. In USA they would have a lawsuit on their hands. Not happy with the stay due to the reasons stated.

The room was clean and perfectly suited for an overnight stop with two young children. The room was very warm, despite provision of a fan. The use of the pool was excellent and the bar restaurant was great for a drink and food in the evening.

We didnt stay here for long as we had a very early start so no time for breakfast, but the bedroom was clean and a very comfortable bed. We had a lovely view of the gardens too. The freshly cooked pizza was excellent and all staff were happy and helpful. Would definitely stay again.

We booked a stay at the hotel following a trip to Lego Land with our two children. We have stayed at the hotel previously without any issues however this time was different. There was a wedding and a staff party on during our stay which we weren’t made aware of when booking. The volume of the karaoke/music was unbearable and could be heard all over the hotel. Due to the hot weather we were unable to close the windows due to there being no air conditioning. After two hours of being there we decided to check out as we were unable to relax. From the reaction of the staff on the front desk it was clear we weren’t the only ones to complain that night.

The food and drinks selection for breakfast were amazing. Very child friendly.

Outdoor space and breakfast

Lovely stay room was clean, spacious and modern. Staff so helpful. Only down side was that only suites have air con but no other rooms do meaning it was extremely uncomfortable. Beds were so comfortable just the heat.

Lovely stay, clean, great breakfast

Beautiful historic building but not suited for the handicapped. I requested a room on the ground floor and a walk-in shower because my husband walks with a cane. We got a room that we had to walk about 10 minutes and climb 17 steps to get to it. The tub was the highest I have seen. No room service. No A/C.

Room was clean, no aircon at 33C but had a fan and surprisingly was ok to sleep at night with the window open. Breakfast and dinner was plentiful.