ibis Styles Paignton

Really disappointed. Regularly visit Paignton and usually stay in the Travelodge. Thought that staying at the relatively new Ibis Styles would be an upgrade.... How wrong could I be. Check in was really good. The member of staff that checked us in was friendly and genuine. From that point it all went downhill. The design of the shower room doesn't work. It has a channel drain across the shower that doesn't collect the water. It has a half width shower partition that doesn't reach the floor. The water that splashes off of your body, hits the screen and runs down beyond the channel and floods the bathroom floor. To prevent this you have to put down a towel which ends up completely soaked. We noticed that after having a shower, the drain smelt of urine for 2 hours afterwards. This happened on all three days. The second morning breakfast was farcical. We arrived about 8.50am and hit problems from the start. There were no mugs available for the coffee and we had to wait. Then no plates for toast, pastries etc for about 20 minutes then these items started running out. It then got worse. Food items were running out and not getting replenished quickly. A lady was told the eggs would be 3-4 minutes, so I dished up the rest of my cooked items and made a start. They finally arrived over 10+15 minutes later. I had finished. No plates were available for about 15 on the pastries/fruit station. Value for money (Inc parking) was far worse than the Travelodge. Quality was worse.

Check in was quick and got car parking. Room was clean, good sleep as bed was comfy and very quiet. Breakfast was good, enjoyed the stay.

Breakfast was good, plenty of choice. Room had a modern look to it although the shower was badly designed, water leaks into the main bathroom area, constantly had a wet floor. But overall nice place.

Everything nice and quiet good.

The staff at this hotel are lovely. Very helpful and friendly.

The room was nice enough, but I wish we’d have opted for a standard double rather than premium with a ‘sea view’. The sea was obscured by the fairground, so we’d have been better off with a courtyard view, which I would have assumed would have also been less noisy. The bed was huge, which was lovely - but only three pillows were provided, with no spares, so wasn’t hugely comfortable. The bathroom was lovely, however the design of the shower meant most of the bathroom floor ended up wet. The breakfast was a real let down, and both myself and my partner regretted booking it and would have preferred to have gone elsewhere. We arrived downstairs at about 9:30 (aware from the posters displayed that the hotel recognised this as their busiest period) and were met with literally nothing at the buffet. There was no bread, beans, mushroom or egg. Just sausages. I’m a vegetarian, so this was of no use to me. Other guests were complaining that they had been waiting a substantial amount of time for additional/replacement items to be put out despite letting staff know that things had run out. After about 15 minutes extras started to arrived, but in dribs and drabs - so it wasn’t possible to get a ‘full’ plate of breakfast. Having worked in hospitality, if you advertise a period as your busiest time, then surely you should be well prepped to ensure replenishments are available.

Ibis did not provide breakfast on day 1 and we had to go next door to the sister hotel Mercure. Following day Ibis was supposed to provide breakfast but when we went down tables hadn't been cleared and there was little food. We were told there was a problem with the kitchen and we had to go next door again to the Mercure. That night we went to the bar and it was covered in dirty glasses and the girl behind the bar was barely coping. They seem to have a shortage of staff or at the very least issues.

Comfortable stay for a quick weekend break.

Ideal location quite rooms comfy beds

Check in was a nightmare...one member of staff to multiple people waiting in a line.....dust around tv and no bag in bins or properly clean rooms.no info about ev charging and more annoying was car park was full yet when i popped out just for 5mins my spot was taken...parking should be allocated per room

Room, staff and positioning of hotel were great but the bar was terrible very poor range of drinks and no food being served

Good location to shops, restaurants etc. Clean hotel

X

I stayed 2 nights in a premium sea view room. I had to move on night 2 as TV didn't work. 1st room was lovely spacious bed comfy but no TV. 2nd room was smaller, bed was uncomfortable but, did have a TV that worked. Overall would not rush to stay here again. But, staff were great super friendly even if not super speedy to solve problems but only 2 staff on all day 1 on bar 1 on reception

Everything about the hotel and staff was excellent- close to everything

Very dusty room and a very rude man in reception

It was verrygood

The room clean and staff helpful.

Would 100% recommend going to this hotel was treated with great service and hospitality, located right near the beach and other attractions, but what made the stay exceptionally pleasant was the staff, especially Nina and Sukunder very hard working and polite and always made sure me and partner had the best stay I will definitely be returning. 👍

Probably the worst hotel stay I've had since 2020! I've stayed at this Ibis many many times, mainly it has been positive (and i have left plenty of positive reviews) but this stay was terrible. Tried to check in, they advised room not ready, be about 20-25 minutes. I could see a lot of other people waiting. I am patient, i sat and had a drink and allowed an hour to pass before going back to up to the desk. Room still not ready, they can offer me another one. I'll take it, I've used annual leave and have plans! I get into the room and it was clear IMMEDIATELY it had been poorly cleaned. It apppeared that there was dried sick on the carpet, stains, spills, muck, wrappers and a general smell. I go back to reception, i explain my plans are already in tatters, can my room be cleaned if i go out. I get back later and the surfaces had been done, the room freshened and a towel placed over the staining. I appreciate it was probably the best they could do. The hallways were so full of takeaway boxes and bottles, the guests the night before had obviously been party animals. All staff i interacted with were friendly but this Ibis now seems beset with problems, it is either being understaffed on purpose, or cannot retain staff. It will be my last stay at this hotel unless i see the reviews jump up. Noone expects funfair and fanfair from a budget hotel, but being able to check in and having a clean room really is a minimum