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Tidy and friendly

Overall we were very happy with our stay at the Old Hall, it was warm clean and comfortable. The restaurant was lovely the food was great value for money. Breakfast was lovely, especially the avo on toast. the staff were welcoming and friendly through out the facilities.

Hotel rooms have the smell of an old hotel. Whatever they use to clean it does not help with the smell in the rooms. Just smells of old carpet. Noise is an issue. My room must have been near a washing machine or air con unit. Also, not the hotels fault but I was near a room where a resident had the most awful cough which kept me up most of the night. Food was average and the staff would do well not to stand around talking about their personal lives. Overall, the hotel could use some modernisation

Unable to stay as my wife was involved in a car accident that afternoon. Unable to cancel but informed the hotel.

Awesome hotel and staff

The staff were very friendly and helpful. The pool and sauna were also really nice after a day out in the cold, seeing the seals and exploring. Food good in the attached restaurant and the breakfast selection was excellent. The hotel is generally in good condition, but our room looked a little tired in places and our first morning no hot water (all ok second night). The bed was great, big & comfy, room was quiet despite facing the road. We'd be happy to stay again if we were in the area.

Liked the hotel and staff but the Aircon units outside my room ran 24/7 making quite a noise

From the moment you walk through the door you are greeted with friendly helpful staff . Enjoyed every aspect , room really comfy , food , top quality ( probably one of the tastiest breakfast i have had ) . The added bonus of being able to use facilities if you are staying . cant wait to stay again .

We’ve stayed here on many occasions when visiting family. Sadly all the family have passed away now but we still visit at least once a year. We like all aspects of the hotel and over the year’s standards have been raised. We’ll be back again.

The weekend was a Christmas present for my daughter. The facilities in the Spa and treatments available are great and all the staff were lovely, throughout the hotel and restaurant. The restaurant is quite expensive but the food is excellent. I would thoroughly recommend it all.

Nice hotel, large dining comfortable rooms Breakfast was delicious

Fantastic location for our very first visit to the Norfolk Broads. Not far from the beach and great base to explore the area. Breakfast was included and absolutely delicious with local options aplenty. Staff were friendly and welcoming.

Clean and comfortable for my brief stay. Food service excellent

Absolutely brilliant stay at oldhall Caister, all staff including Debby, Stacey and Lois in the restaurant were absolutely brilliant and delivered excellent customer service . The absolute stunningly lady also gets a mention for customer service and beauty at all times ..Room 1.

Perfect place to relax and walk around the beach

Everything on hand for an enjoyable stay. A bit of a dusty odour in the room.

The best way I can describe our recent stay at the Old Hall Hotel is confusing. It seems as though there are 3 separate business on this site which are not working together. The leisure facilities were really good. However, we did have some issues with the hotel and restaurant. I made a booking for a double room but when I got the email confirmation it stated it was a twin room. I contacted the hotel to query this and was reassured that it was a double room. When we checked in we could see that there were two overhead bed lights but we could not locate a switch. When I queried this with reception they came up to room to look and advised us that it was odd and this had never been queried before. Eventually it was established that it was twin beds that had been been put together to make a double and that the switches were located behind the two head boards and the only way of accessing them was to move the beds? We accepted this but it was a nuisance each night having to get our arms behind the headboards to turn the switches on and off and slightly disappointing that we had been mislead after we had queried this prior to checking in. Other minor issues were: there were no tissues in the room, no glasses in the room etc all basic things but standard in any hotel now. The restaurant is really nice looking but the service and food was of a much lower standard with very inexperienced staff waitressing on Saturday night.

Lovely place to relax after a day at the beach

Was a great breakfast

Very pleasant stay very clean. Breakfast really nice Staff pleasant and helpful