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Helpfulness of the staff

Old fashioned, but clean, tidy and spacious room. Very comfortable bed, quiet room Very pleasant breakfast, but truly outstanding dinner, food brilliant and service first rate

Staff were very polite and

Comfortable room, friendly staff, excellent breakfast

The room was spacious and clean. It was quiet and the room had all amenities that we needed. We had dinner in Pantiles and the location was superb with the walk only taking approximately 10 minutes. Breakfast was tasty and the staff attentive.

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Very warm welcome from the Manager Anthony. Great location and an excellent breakfast. We will definitely return.

Staff were excellent.

Setting, bar , restaurant , comfort and cleanliness all excellent. Helpful staff.

We think your chef and kitchen staff are brilliant. We had 4 delicious evening meals while we stayed. The menu was varied and we enjoyed each dish that we tried and it had all been freshly cooked for us. Our room was spacious, comfortable and had all we needed. Our breakfasts were delicious too, with plenty of choice. All superb!

It was the most uncomfortable bed I/ we have ever slept in. We stayed here due to not having any water supply at our house, but having got about 2 hour’s sleep from the bed being like a rock hard board and the pillows being like concrete we decided at 4.30am to go home! Never known anything like it. To add insult to injury the lady on reception made me feel like I was insane when I told her how awful it had been.

Royal Wells was lovely, room was clean and had all the amenities we needed. Lovely breakfast.

Very clean

The room was immaculate, the staff friendly and welcoming. The food was excellent, hot on arrival where appropriate. My little dog was welcomed and accommodated so I didn't need to put her in the car in order to eat. The area is lovely. The only problem is limited parking - I arrived after an horrendous 8 hour journey to be told they had 2 functions going on so I would have to park on the road and walk back (presumably with my luggage!) I managed to find a corner but they need to bear in mind that parking should be reserved for hotel guests not one off function people. That did spoil my arrival but, other than that, everything was fine.

Good parking, close to town. A great breakfast in lovely restaurant. Our rooms was well kitted out and very cosy. Our bed was a little soft for us, but still got a good sleep. Staff were superb throughout our stay and we will definitely be going back.

It was spotlessly clean lovely bathroom, dining hall and bedroom. Staff were very helpful I would say it’s a 4* category

Room was very clean and comfortable. Breakfast very good

Was in room 5, one night stay for work. Great room, large ensuite, all was very well kept. TV and WiFi were good. Car park was free but not big. Staff were pleasant.

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Everything was perfect for from the time we arrived till the time we left . Staff very helpful food was great and room was ideal