레오나르도 로얄 호텔 베를린 알렉산더플라츠

늦은 시간에 숙소에 도착하였고, 도착 후 샤워하던 중, 물이 넘쳐서 숙소내부가 젖었습니다. 곧바로 도착한 직원이 매우 늦은 시간임에도 불구하고 새로운 객실로 변경할 수 있도록 도와주었습니다. 덕분에 편안한 숙박을 할 수 있었습니다. 감사합니다. 전체적으로 만족도가 높은 호텔입니다.

위치 좋음 방 넓음 조식 맛있음

알렉산더플라츠에서 트램 한정거장 거리에 위치한 가성비 좋은 호텔입니다. 가까운 위치에 마트가 있고, 버스와 트램 정거장도 멀지 않아 편리했습니다. 더블룸에 비해 트윈룸의 넓이나 구조가 조금 안좋았지만, 객실에 따라 다를 수 있다고 생각됩니다.

War tolle Stimmung

Everything is great! The breakfast is simply amazing! No complaints whatsoever!

Super Lage, gut erreichbar.

A very pleasant stay during our trip to Berlin. Fantastic customer service. Clean and good amenities.. would definitely recommend this Hotel.

スタッフが親切であり、施設もきれいだった。

Alles was heel schoon. Personeel was erg aardig. Roomservice was ook top! Mooi en net hotel

Nice room, Clean, helpful staff,

Ja

Litt slitt hotell. Står i bookingen at det er spa, men det er et lite rom med en badstue nesten uten varme, dette må man også betale ekstra for. Hyggelig personale, og OK frokost (men du får bedre frokost ute på café).

Breakfast bar fair Just overpriced

Choco from recepción was very kind and very good attention. Their was enother lady from recepción who didnt attend our need. We checked in 3 persons. So we asked her for enother bottle of water. It was 10pm. She didnt wanted to give us any. Even when we asked to pay for it.

Überraschend Zimmerupgrade erhalten, Zimmer super ruhig und schön…Lage zum Alexanderplatz ca. 10 min Fußweg, Parken vor Ort mgl. Perfekt für einen Städtetrip…

Zum Frühstuck kommt kalter Kaffe aus der Maschine . Die Umgebung stimmung bei Frühstuck ist nicht toll er massen abfertigung.

Haben extra ein Hotel mit Tiefgarage gebucht. Leider war nichts mehr frei was sehr ärgerlich war. Zimmer sind oberflächlich sauber. Leider wurden die Glastüren zum Bad nicht geputzt (Abdrücke waren sichtbar). Das Kopfteil war ebenfalls nicht sauber und auf dem Laken waren Haare. Frühstück war okay, es gibt vegane Optionen.

No air conditioning

Room was clean, staff great, but AC didn’t work. Was unfortunate.

Sadly, I cannot recommend this hotel. I was there at the end of August and it was hot. On check-in, I asked for a quiet room away from elevators and preferably at the end of a corridor. I asked twice and the woman ensured me the room would be quiet. Upon arriving at the room, I found it at the beginning of a very long corridor with lots of rooms after it, which meant a lot of people would be walking by at all hours. In addition, the room was hot, the air conditioning didn’t work, the fan for the air conditioning made a very loud noise, and the light in the entrance didn’t work. When I tried to call the front desk and housekeeping to report the problems, I found the phone didn’t work either. When I walked back to the front desk, I had to wait 10 minutes to be served (I waited 10-15 minutes every time I went to the front desk). They did give me a new upgraded room but their attitude was surly and there were no apologies or offer to help with my very heavy luggage. When I trekked to the new room, I found the key didn’t work, so had to return to the front desk, again carrying my very heavy luggage. Then, I waited for 10 min to get a new key. Again, no apologies or offers to help with my luggage. When I got into the room, the air conditioning barely worked. I complained and they said they would come but then never did. They gave me a free drink but I’d rather have had aircon. I asked several people in the hotel if their aircon worked and was told “barely” by all of them.