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Hotel room is good but front desk something problem I can’t understand German Hotel that kind of service!!!

처음 묵었던 호텔인데, 예상보다 굉장히 편안하고 좋았습니다. 단, 복도에서 얘기하는 소리가, 룸 안까지 들리는 부분은 개선이 되면 좋을 것 같습니다.

깔끔하고 직원들이 친절하다.

위치는 아주 좋습니다.. 조식도 풍부해요. 기차역과도 가깝고 쇼핑거리, 박물관, 미술관들이 가까워 가족들과 함께 여행하기에 꽤 좋은 선택입니다.

조식이나 호텔 서비스는 좋음. 특히 조식은 고급스럽고 맛있음. 그러나 전시장이나 중앙역과 거리가 있어 도보로 움직이기에는 무리가 있음. 전시때문에 오는 비즈니스로는 비추. 물론 차가 있는경우에는 좋음

so good

Das Personal war freundlich aber leider ist das Hotel zu sehr in die Jahre gekommen, hier ist eine Renovierung dringend notwendig.

Everything was great!!

Tout bien mais problème de robinet

Lovely hotel would stay again next time in Cologne

Staff was courteous and accommodating! Thank you!

The Hotel is situated in an ideal position to walk to the Dom the City Centre and the waterfront (we visited for the Xmas Markets and it was easy to get to all 8), Staff were very courteous and the breakfast was excellent. The room was clean and well appointed but the bathroom was a little tired with a cracked glass top next to the wash basin area and scruffy silicon on the shower cubicle.

Room was very clean, had lots of convenient amenities, the location is great and the staff was very helpful and capable.

Nice room, breakfast crowdy

Sehr angenehmer Aufenthalt, tolle Lage, alles super

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Exce

Pas trop loin des marcher de Noël

Early check-in, clean room, free drinks in the mini bar, hotel in a very good location

When I returned to my room in the evening, I discovered that GBP 1,150 and USD 200 were missing from the in-room safe. I complained to the reception and they tried to downplay it asking me to wait until the next day with technicians and room service are in. They also kept trying to shift the blame on me asking whether I left it open, or given the code to someone, or if I had a guest over. I then called the police who attended the scene and confirmed there were visible signs of forced entry on the room door. The reception staff were insisting the only was the safe can be open is with my code or a digital key that would reset the code which was there at the reception protected. I later notice on the safe there is a sticker hiding a physical override key. This key allows access to the safe without the guest’s code and without resetting it. When I mentioned the signs of forced entry to my room, both receptionist and hotel manager said, oh but it could've been from before, as if that was acceptable! My follow-up messages have gone unanswered. The lack of security measures on the guest floors (no CCTV), the confirmed forced entry, the safe’s undisclosed physical key access, and the hotel’s poor handling of the situation have left me deeply disappointed and feeling unsafe. This was organised crime. The thieves I believe from hotel staff, had knowledge that I have cash in the safe, clearly through having access to the physical key.