로얄 올림픽 호텔

The front desk staff in the lobby and the staff working the rooftop restaurant for dinner were extremely rude and require a class in Effective Customer Service 101. I have made a career in customer service for the past 20 years and I have never experienced such disrespect in a service oriented staff. Our room’s a/c had a bad convector which sounded like a mini jackhammer and our bathroom toilet leaked sewage. When we ask for compensation, the front desk staff didn’t even apologize to us but said we would need to take it up with our travel agent (I.e., Expedia). Expedia rep was amazing but the hotel manager refused to provide us with any compensation. Lastly, our experience at the rooftop restaurant for dinner was just as awful. For such a premium cost, we were hoping for decent service which it was not. Waited a full hour for both a refill on our waters and for our finished dinner plates to be removed to receive our bill. During this time, we tried looking ant the servers to motion them over to us, tried physically gesturing for service, and lastly vocalizing. Only after the bill came and we paid it, the manager stop by and asked how our dinner was. We explained the severe lack of service (almost as if we were invisible) along with my husband’s rack of lamb being completely overcooked and dry (after our food was served earlier, no one ever checked on us regarding our food).The manager was unapologetic and stated nothing can be done since bill was paid. Not even an apology.

Op 'de luxe' kamer ontbreken belangrijke voorzieningen: geen waterkoker, geen douchegordijn/afscheiding, geen stopcontact bij bed, te weinig verlichting in badkamer (moeilijk scheren of opmaken), geen scheerspiegel. Voor liefhebbers van goede koffie bij het ontbijt is dit hotel een absolute afrader. De hoge prijs staat niet in verhouding tot de kwaliteit. Enige pluspunt is het uitzicht op de Akropolis bij het ontbijt.

Beautiful hotel. Great staff. Large selection for breakfast.

Great location. Very nice hotel. Staff was wonderful.

This classy hotel is gorgeous - and just steps away from the main tourist spots in the city center of Athens. It’s also an ideal choice if you’re running the Athens Marathon, just about a half-mile walk from the Olympic stadium at the finish line.

The hotel was clean and staff was attentive. The location is perfect if you like to walk everywhere. The hotel has great views however the entire facility is outdated. The bar was a big letdown, it was hot in there and service was nonexistent. Was not expecting a $105.57 charge at checkout for lodging or $15.19 single premium internet service - I would prefer having these costs added to the total price and not a surprise to me.

While the lobby appears very grand, the rooms are disappointing and lack amenities (tv few channels were snowy etc) mini bar needs a clean are organised better. The rooftop garden area is stunning, with fantastic views of Athens. However breakfast ‘hot’ options were cold and lacking. But the most disappointing was the service from staff. With perhaps the exception of a few the treatment and hospitality of staff fell far short of decent especially those working the rooftop bar in the evening

I was very disappointed with our room accommodation. The rooms was very dark and we had no windows view. The toilet bowl cover was broken and the room smell horrible. The TV had poor reception. I will not recommend this hotel.

The hotel in the pictures looks very nice but the room they need to upgrade. The beds are too old a d the TV too. In the bathroom they dont have an outlet to conect the dryer an the lights to low.

Check in/out was easy, super convenient location to major sites and good restaurants. Breakfast and its views were amazing!

The breakfast was very good and the view was unbeatable. This hotel is in a convenient location. The property is dated and the dinner options were very pricey but the taste didn’t match the price.

Not 5* as advertised - my room was pretty dated, hole in the ceiling, big brown stain on the floor, reception staff also a little rude when checking in to be completely honest. Didn’t tell me about the facilities just my room number and so I had to ask and they got a little impatient with me and I actually didn’t visit the gym because I didn’t know where it was and didn’t want to ask again! However the bar, the view from the bar, food and foyer were all lovely, which was kind of the reason we booked it. Breakfast also really nice.

Old hotel, not matching for younger generations, reasons why ; too dark inside room, no enough power outlets (can not charge mobile beside beds, just available under desk far from beds), elevators are so slow, that's why breakfast restaurants are mess.

L'emplacement, le restaurant sur le toit avec la vue sur l'Acropole. Dans l'ensemble nous avons été très satisfaits.

We loved having the pool to retreat to after being out in the heat and the crowds of Athens. My room was gorgeous directly below the restaurant and with a view of the Acropolis. Loved everything about staying here.

Epäystävällinen henkilökunta

The best thing about the hotel was the location. We paid extra for a room that overlooked the Temple of Zeus (you could just see the acropolis if you moved the curtain). It was very convenient as the Hop On, Hop Off buses stopped 50 m away and the busses/trams from Sp stopped right outside.

Noisy hotel, poor service, overworked staff and insufficient wait staff to handle the hordes of people for breakfast

Good location and nice room

Out of all our stays in Greece, this was the most disappointing one. Aside from the views from the rooftop, everything else was subpar - the service, food, room, and amenities.