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Nice rooms, very friendly and competent housekeeping and reception staff. One bad experience: we got take away coffee with soy milk from the restaurant and found that the milk was off. The. Ext day they had fresh soy milk but didn’t process the charge fast enough so when we checked out it wasn’t billed. After we left we got a call that Rs 430 or roughly USD 5.00 was due from us for which I should provide the credit card number. I refused, especially as we had paid for the spoilt coffee and no one offered us a free replacement.

Convenient place in town

Great staff and service but rooms were okay. Hotel needs some upping. There was a constant smell in the room. Location is good.

Good!

Everything was fine, only issue I felt was the cooling adjustments in the room, either its too cold or its hot, cant find a balance even trying multiple times.

Good property. Good place to stay. Location was good. Good food nearby and lot of shopping areas around. Only thing is staffs were good but could be little more friendly.

**"Decent breakfast, but the room was quite small. Great location—within walking distance to a shopping mall."**

Nice experience

I will recommend my friends to stay here. The service and room was so good

1.front dest customer service was very poor 2.tv was not working in the room/no proper instructions to operate the remote 3.customer service call no proper response

The beds were worn out, felt like water beds too floaty. Pillows had body odor but were quickly changed when requested. Toilet bowl was on the small side.

Convenient location

I had a two nights stay at ibis Kochi City Centre Hotel. It is nearby (200mters) from a Metrostation MG Road. The room was quite small but I had only a cabin suitcase so I had no problem with the space. The bed was quite soft which I liked.The room was really well eqipped with a safebox, haidryer, waterboiler, water. It was also very clean. The beakfast was really good.

Friendly staff. It’s hard to reach someone by phone though.

Unprofessional staff.

Razoável

It was good. Center of the city and had access to all amenities. Walking distance to wherever one wants to go.

Overall very good, there is scope for improvement for breakfast.

Really enjoyed me stay at Ibis Kochi city. Close to centre square mall and the river side walk. Plenty of space in the hotel and the bed was very comfortable. Safety box was provided. Reception was very friendly and called me 30mins before check out. Thank you so much

This is my 2nd time at Ibis, Kochi. I'd loved my stay last time at Ibis more than any other and that is why I chose it for a 2nd time. Even though the overall experience has been good, I could tell that the shampoo and soap dispensers hadn't been changed in a long time. Barring this, my stay has been pleasant.