산 루카 팰리스 호텔

Very nice hotel and the included breakfast buffet was great.

Belle chambre spacieuse Bonne literie Environnement calme Très bon petit déjeuner

Room was very comfortable but starting to need a refresh. The bathroom was larg, but the shower was over a very deep bath, which made access and exiting a little difficult, as we are both in our late 70's. Location was excellent, a 1 minute walk from the bus station near the Porta Sant Anna at the western side of Lucca. Staff were excellent. Polite, friendly and helpful.

This was our favorite stay on our entire trip! Easy, safe, free parking on site. The owner was an extraordinarily friendly and helpful man. The breakfast was superb, and the area is beautiful. Will definitely be staying here again on future trips!

The staff were very helpful, but what really stood out was the value

Fabulous staff and comfortable room. Could do with a kettle in the room

Fijne, rustige kamer. Vriendelijk personeel en goed en uitgebreid ontbijt.

Perfeito.

Ottima posizione, camera grande e ben tenuta, personale gentile.

Excellent service! Friendly staff, very clean and spacious room and in the centre of all amenities. Highly recommend this hotel!

Mkt

Bed bugs!! Woke up in the middle of my first night with bites all over my neck, face and arms. Bed bugs crawling inside the bed! Didn't sleep that night and had to quickly pack and change rooms at 3 AM. First the night manager said to go back to bed. But then he relented when I showed him photos of blood and bugs on the sheets. Ruined my short vacation in Lucca as I couldn't sleep the next day wondering what was lurking in the bed... Had to inspect everything carefully - clothes, suitcase, shoes for days. And the itching and discomfort from the bug bites lasted almost 2 weeks. They said sorry and promised a refund. I contacted them about 10 times to follow up but they never sent me anything. I first thought they were sincere but now I find it hard to believe they were actually serious about it because they weren't very responsive and didn't seem to try very hard. Furthermore they kept suggesting how inconvenient the bed bugs were THEM, and how people keep bringing them in! Newsflash: it's your customers who are the most affected, and it's not up to us to bear the brunt of your inconveniences. A refund would be start, at the very least.

Equipe

The hotel is in an excellent location; the rooms were spacious and clean and the staff friendly and helpful.

Stanza accogliente e spaziosa. Il personale sempre gentile e disponibile. Colazione con ampia scelta sia dolce che salata.

Very effusive welcome at check-in and help to park. Junior suite room very spacious, bed large and comfortable, I liked my pillow, OH didn’t like his. Room and bathroom clean. Hardwood floors meant wilderbeest occupants of room above kept us awake at all hours; must be migration time. Breakfast plentiful with many good things (including Prosecco) but real juice is extra, very odd. Best to stick to Italian breakfast ingredients IMO. Lucca is very compact within the walls so nowhere is very far to walk but this is a well located hotel very close to the famous San Michele. It isn’t an “excellent” hotel in the luxury category but it is very competitively priced and good value.

Camera bellissima e pulita, parcheggio disponibile, personale gentile e competente. Peccato la mancanza del servizio ristorante per la cena

My second visit to this hotel. The staff is amazing, the property historic and clean. Great room, love the stay!

Quarto ótimo , perfeito

Great hotel, wonderful food and nice staff.