샹그릴라 도쿄

값이 비싸고 유명한 호텔은 그 값을 합니다. 넓고 편안한 객실 도쿄 타워가 보이는 뷰좋은 객실이 한 몫 하구요 도쿄역에 붙어 있어서 편안한 점도 있습니다

친절한 직원들 ,넓은침대와 화장실,좋은위치 다 너무 좋았습니다!!

도쿄 중심가에 위치해있어서 주변 어디로든 쉽게 움직일수 있고 공항리무진이 바로 앞에 서서 사용도 편리하며 직원들이 넘 친절하셔서 편하게 지내다 왔습니다.

다른 나라 샹그릴라에서 기억이 좋아서 도쿄에서도 선택했는데 정말 후회없는 선택. 일단 도쿄역 바로 옆이라 백화점, 편의점, 공항리무진 버스가 호텔 바로 앞에 있어서 편리하다. 직원들도 너무 친절했고 이른시간에 도착했는데도 체크인을 빨리 도와주고 우리가 외출한 사이에 잠옷이랑 나머지 룸 컨디션을 맞춰준게 센스있었다. 호텔 도착 전에 컨시어지에 레스토랑 예약을 부탁했는데 번거로운데도 끝까지 잘 도와줬다. 룸컨디션이나 시설, 전망은 말 할 필요도 없고 조식도 비싸긴 하지만 맛있고 붐비지 않아서 더 좋았다. 이 가격에 호텔 시설은 좋은게 당연하지만 직원들의 친절함과 따뜻한 응대는 도쿄 샹그릴라에서 더 돋보였던것 같다. 아 그리고 특히 잠옷이 너무 편안해서 따로 구입하고싶을 정도였다. 다음번에도 또 갈 것 같다.

large size room with nice view. very comfortable bedclothes.

모든게 완벽 도쿄역과도 가깝고 직원들 모두 매우 친절.한국직원이 현지 음식점 소개등 큰 도움이 되었읍니다.

깨끗하고 편리한 교통

도쿄역 바로 옆에 위치하여 다른 지역으로의 접근성이 좋고, 또한 호텔이 28층부터 위치해서 전망이 매우 훌륭합니다. 객실도 넓고, 침구도 무척 편안하며, 서비스는 전반적으로 수준이 높습니다. 투숙 당일 다른 손님의 짐이 제 객실에 잘못 운반되는 사소한 실수가 있긴 했지만요... (물론 바로 다음 날 매니저 분이 사과 편지와 함께 과일을 보내주셨습니다)

침대 메트리그는 교환이 필요한듯. 푹꺼져서 쇼파에서 잤어요. 좋은 호텔이라 기대도 컸는데 부족한 부분이 더많이 보여서 안타까웠습니다.

It was more than we expected! AND HAD A WONDERFUL TIME!!

Location was great, all staff were friendly and helpful!

Our stay at the Shangri-La Tokyo was absolutely exceptional and truly set the standard for luxury hospitality. From the moment we arrived, every member of the team made us feel welcome and cared for, and the level of service was simply incredible. A very special thank you to Manisha Khatr, who went far above and beyond during our stay. At one point she even personally walked us to the train station to make sure we got there easily. That level of kindness and attentiveness made a lasting impression on us. We also want to recognize Sanjeev, the breakfast and lunch manager, who ran the morning service with such warmth and professionalism. Breakfast each day was a highlight — the food was fantastic and the service was seamless. Sanjeev made guests feel genuinely welcome and ensured everything ran perfectly. Another standout was Karen on the Horizon Level, who was wonderful throughout our stay. She made the lounge experience feel personal and welcoming, and her attentiveness really elevated the entire experience. The rooms are fabulous — spacious, beautifully designed, and incredibly comfortable. Every detail feels thoughtful and luxurious. What impressed us most was how the team genuinely cared about guests’ wellbeing. I had injured my knee during our trip, and without hesitation the staff brought large ice packs to our room at night to help. It was such a thoughtful gesture and just one example of how they went out of their way to help with anything we needed. The location

Our stay at Shangri-La Tokyo was truly delightful. Every member of the team we encountered was exceptionally kind, attentive, and genuinely caring. The level of hospitality throughout the hotel was remarkable. The check-in at the Horizon Club was particularly smooth and welcoming. It felt very special, and the staff were incredibly thoughtful with our family. Our 4-year-old daughter even received a small gift, which made the moment even more memorable for her. The room was spacious and beautifully appointed, offering a lovely view that made our stay even more enjoyable. If there is one small point for improvement, it would be the bed comfort, which could perhaps be a bit softer. Aside from that minor detail, everything else about the stay was excellent. Overall, it was a very pleasant experience, and we truly appreciated the kindness and professionalism of the entire team.

Excellent location service is best ever Amazing facility and they let us do a late check out that was so helpful!!!

Terrific rooms. Great service. Gym is way too small and poorly equipped. Not on par with the rest of the hotel. Main breakfast lunch restaurant has a very underwhelming buffet. Small and boring choices. Not at level of similar quality hotels.

Todo excelente

Great Hotel. A little quiet and conservative but the rooms are beautiful and comfortable. Great views. Right by Tokyo Train Station which has lots of restaurants and shops and convenient transportation and walking distance to Ginza Crossing, Ginza Station and Tokyo Plaza. I love it.

Service was excellent. Checked in at club lounge and everything done from there afterwards. They remember your names from day 1. Food in lounge excellent also and location of hotel perfect for Tokyo station

High quality across every level. Making the traveling experience a luxury beyond expectations.

The room was amazing and staff friendly and accommodating.