Hermess Hotel

Shower heater casing not properly installed, wires were exposed. No lift. Toilet not able to flush. No security and car needed to park in darkside

The photo in the hotel.com is not real want. The marketing put fake photo. The hotel bed is too soft and the pillow also . I sleep for 1 night now whole body and neck pain .

Facilities good

Booked a non-smoking room but the room has a lingering cigarette smell when we first entered the room. Room towels were old and bedsheets had stains on it.. Acceptable for budget travellers i feel.

Everything was good except for the thin wall with gaps (windows). From the original design, it should be one big room but the owner divided it up to two rooms which the other end is a bigger window and the partition was not seal up properly with the window glass, leaving some gap there. You could hear the opposite room talking, sneezing, coughing and the phone ringing and vibrating the whole night. you can also smell the coffee they make in the morning... please do something about it. :(

My family feedback the staff in duty is not so friendly

Staff not aware of hotel.com reservations

Comfortable and quite place..easy to go anywhere..jusco..jb town even easy to looking for food

Hotel are easy to access to legoland,Sutera Mall.nearby have many good stalls and Massage shop.

It's a good hotel, worth the money. The room was clean and the bed and pillows were amazing, totally had the best sleep. The staffs were friendly and polite.

room is dark the bathroom wall broken and pipes exposed the sink cabinet has spoilt and the door will drop off when try to open overall poor

Staffs were helpful and friendly! Able to recommend food delivery at the hotel reception. Was rather out of the way, not centralised area of JB. Though its quiet and not much traffic around the area! Did not provide a tissue box and the tv had some problems with connecting.

We stay in family room(201) with 1 king & 1 single bed. Beds are good, but water heater is out of order. Some lights are not in working order. No window.

Nice and comfortable

i hate the toilet. No glass shower screen. When taking shower water splatter all over the toilet. Advertisement did not state windowless room. Really hate windowless room. This hotel is basically a conversion of 3 storey shop lots to hotel. Pictures shown in Hotels.com ad not same as actual. Don't be fooled by photos posted.

This is the worst hotel we have ever paid for! My friend and I tried to check in at hotel at midnight but noticed booked the wrong date at one day before. Although the hotel checked that they do have room available, they refused to provide us the room out of goodwill and turned us away. I requested to the staff that I wish to talk to the manager over the phone but the manager hanged up even before I get to speak! What kind of customer service is this?!? We will definitely not book this hotel again! So unprofessional and not customer-oriented!

Yes is clean and includes toiletries such as toothbrush n paste ... you need key card to access into the hotel. Your need to have car to move around that area.

Everything was great except the condition and cleanliness of bath towels and no tissues provided. Being only a 3 storeys hotel there are no lifts, so be prepared to climb stairs.

Pleasant

Generally ok.