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Habitación limpia, buena atención del personal

Breakfast was good. Rooms were not the most up to date, but were clean. Very friendly and helpful staff.

Me gustó que te llevan al consulado

Roma was clean all the time The staff really nice and the breakfast good .

Cercanía al cónsul, un poco antipáticos el personal de recepcion

Todo limpio, solo le falta modernizar las colchas y toallas

Camas ventilador baño todo ya muy viejo pésima experiencia

This Hotel Consulado Inn has free breakfast every day, but one of their evil, female, young front desk staff, refused my 17 year old stepdaughter to eat free breakfast because when I extended our stay for one day, I forgot to add that I had an underage child, and there was a separate, additional fee which I told the evil, front desk employee that I would pay the extra fee later on in the day, the evil front desk female employee made her own decision on the spot, and refused to give me until later on to pay the additional fee, and she took my 17 year old stepdaughter out of the free breakfast that we were getting from day one. Also, I requested to speak to what they call the Coordinator who was in her office about 10 feet away from me, behind the front desk area, and I waited about 7 minutes, and the Coordinator never came out to speak to me to resolve my complaints. The hotel has no A/C at all in the front lobby area, nor in the hotel corridor areas, so it was an uncomfortable hot stay just stepping into the hotel lobby, and then going to your room in the totally hot hotel main areas. The only good thing about this hotel was the rear patio area and their swimming pool area which is next to the patio sitting area, so you can visually supervise your kids while they're in the pool, and for Immigration purposes, the Consulate in Ciudad Juarez, Mexico is about a 10 minute walk. The hotel has a free transportation bus that takes you to your Immigration medical exam.

El check-in fue mucho más tarde de lo normal, se suponía que empezaba a las 3 y nos hicieron esperar hasta casi las 4. La ubicación es buena y el aire acondicionado funciona bien. El internet es malo y nos tocó una habitación sin ventanas.

Dirty hotel and hidden fees

Staff is rude they have hidden fees at property wich is ilegal by mexican law but they don't care, also the instalation is poorly maintained room was dirty definitely not recommended

Le falta mucha luz en recepción, entiendo que es un hotel de turistas para obtener visa USA pero debería hacer alguna actualización de mobiliario y luces dará mejor atractivo y confianza en el cliente

El pasador o seguro de la puerta estaba quebrado pero se pudo usar. La habitación estaba limpia. El desayuno estuvo bueno En general muy bien

habitación limpia

El baño de la habitación estaba tapado del lado de la regadera, 2 días batallando con eso. El aire acondicionado hace un ruido horrible y no deja dormir además de que hay que subir el sonido de la pantalla El desayuno; huevo seco, chilaquiles sin sabor

The staff is very helpful and respectful . Room service every day and is affordable.

Todo bien

Highly recommend if you plan on staying with the embassy just 5 minutes away, in walking distance various restaurants, farmacies, and stores. The staff is incredibly helpful with your needs and accommodations.

Falta mantenimiento