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Really nice stay with my friends, staff super friendly and helpful, excellent environment

We stayed at the Hyatt Regency Taghazout from April 16 to 23 for a family vacation. The resort has a beautiful setting, great room comfort, appealing architecture, and a prime beachfront location. We enjoyed the amenities, especially Pilates sessions with Suliman. Room cleaning was also good. Unfortunately, the experience was undermined by poor service and hygiene concerns. The check-in was chaotic, with no updates or welcome information, leaving us frustrated. Most staff struggled with communication and appeared poorly trained. The towel and sunbed management at the pool was disorganized, with us being wrongly accused of hoarding towels. The heated pool was cold, and the sides were slippery, creating a safety hazard. The buffet was inconsistent, and hygiene was questionable. Four of our group fell ill, and we overheard other guests with similar complaints. The live food stands were a good idea, but the staff was too slow, making the experience frustrating. Also, no kids' food section in the buffet, which is unusual for a family-friendly hotel. The kids' activity with inflatables was fun, but it lasted only an hour instead of the promised three hours. Overall, the service level is far below what you'd expect from a five-star hotel. Management needs to address these issues urgently.

Great hotel. 15 min walk to Taghazout. Clean place. Great breakfast and the Club lounge access well worth it for all day snacks and a 2 hour happy hour in the evening. Beach area is more chilled out than the pool area. The pool is too busy with screaming kids. Shame there wasn’t some sort of free board hire or bike hire but we made do with the hire available on the beach. Overall a wonderful stay.

Great hotel

The hotel is beautiful and the staff and service is amazing. The only issue we had was that there was a constant smell of sewage coming from the bathroom toilet.

All good

Magnifique, sur tous les postes.Hotel à taille humaine, chaleureux, convivial, ils elles prennent soin de nous. De la bienveillance

ho chiesto una coperta a posto del piumino e hanno provveduto solo al terzo giorno non capendo prima cosa intendevo per coperta. il secondo giorno il letto non era stato fatto e il terzo ancora non era stata pulita la stanza alle 15.30. ho dovuto sollecitare ma sono venuti troppo tardi e ho rinunciato. in piscina un solo telo a testa e avendone chiesti due mi sono venuti a rimproverare vedendo che mio marito non arrivava e li avevo usati entrambi io.

We had the best stay. Great pools. Great food. Amazing staff. Solayman who worked in Citron Brule was so friendly, we really loved him.

La chambre attribuée devait être une chambre vue jardin, nous avons eu une chambre vu local de maintenance. Au delà de la vue qui n’était pas terrible nous avons souffert du bruit lié aux allers retours des camions de déchargement qui stationnaient moteur allumé au pied de la chambre au milieu de la nuit. Par ailleurs, douche bouchée et personnel de Reception inefficace. La douche a été débouchée par la femme de ménage la veille de notre départ à ma demande. Forte odeur d’égout dans la chambre. Sinon localisation et hôtel très sympa, on y mange très bien et le personnel des restaurants est adorable. Il ne faut juste pas tomber sur les chambres 320 à 326 et celles situées en dessous.

Personal an der Rezeption, nicht unbedingt sehr freundlich. Sagen wir Korrekt. Im meinem Zimmer 380 war die W- Bürste defekt und die Tür ging sehr streng auf und zum zu machen, musste man richtig mit Gewalt zu drücken das geschlossen wird, Ich habe Drei tage lang bei Rezeption reklamiert. Jedes Mal haben sie mir gesagt sie werden sich drum kümmern. Nach eine Woche haben sie immer noch nicht erledigt. Ich habe aufgegeben. Das ist nicht gerade gastfreundlich. WC-Bürste war kaputt und ging auseinander. Jedes Mal musste man wieder zusammensetzen. Für ein Hotel Star, wie Hyatt Regency, denke ich darf nicht passieren. Restaurant, Strand etc. Personal sehr freundlich. Auch Zimmer Reinigung Personal. Aber die Rezeption personal und die viele «Chefs» wo nur herum gelaufen sind nicht brauchbar! Ich werde sicher, niemanden weiterempfehlen.

Le personnel de la réception est le meilleur que nous ayons connu.

Hôtel exceptionnel! Etant un habitué de Taghazout, je peux vous dire que c'est de loin le meilleur hôtel de la station. Chambre magnifique, les petits déjeuners sont savoureux avec beaucoup de choix et des produits de qualité. Que dire des restaurants, les plats sont exceptionnels. Le service impeccable avec un personnel aux petits soins. Je vous recommande vivement cet hôtel qui mérite très largement ses 5 etoiles!

We had a wonderful stay at the Hyatt Regency Taghazout. we stayed in a Regency Club Room and we treated to a fantastic suite with great service for breakfast and evening drinks and canapes in the club lounge. The room was kept spotless and had aside sea view. The service from Said the head Butler, Mohomed, Abderarim & Youssef was outstanding, nothing was too much trouble for these guys who always had a smile on their faces, a credit to Hyatt. There was a promenade right in front of the hotel that was approximately 10km long taking you Tagahzout one end to the marina at the other. We felt very safe and the locals were friendly and not pushy. The beach was pristine, lots of surfers, camel and horse rides were available on the beach too. There are many other hotels along the strip to visit too lots of choices for different restaurants.

We recently stayed at this small, charming hotel, and while there were plenty of positive aspects, there were also a few setbacks that impacted our experience. First, the positives: The hotel's size is a major plus. It's not overly large, so you don't feel lost in the chaos of mass tourism. Its proximity to the beach is great, making it easy to enjoy the ocean whenever you want. The staff is warm, welcoming, and very friendly – they truly make you feel at home. The food was tasty and well-prepared, although the selection was somewhat limited. However, our experience was impacted by a few negative moments, particularly at check-in. We had to wait past the designated check-in time to get our room, only to be told we were "upgraded" – but the room we received had two separate beds instead of the king bed we had booked. Additionally, the sofa bed for our children wasn’t prepared, and to top it off, we discovered a trail of ants in the room the following day, some of which even ended up in my bag. The staff tried to make up for this with a late checkout, which was a nice gesture, but the initial experience left a sour note. Another frustrating issue was the airport transfer. I had booked a cab through the hotel, but after waiting for ten minutes, it became clear that the reservation hadn't been made. The receptionist quickly arranged a last-minute cab, but unfortunately, the driver was reckless, making the ride to the airport quite stressful.

Well located and clean.

Exceptional Stay at Hyatt Hotel in Taghazout Our experience at the Hyatt Hotel in Taghazout was nothing short of incredible! From the moment we arrived, the staff made us feel so welcomed with their genuine friendliness and exceptional helpfulness. They went above and beyond to ensure every detail of our stay was perfect. The food options were outstanding, catering to every taste with a fantastic variety of fresh, delicious dishes. Dining here was truly a highlight of our visit! One minor note is that the walking distance to some popular locations is a bit far. However, this was hardly a concern because the hotel itself is so wonderful, and the team there makes you feel so pampered that you won’t even want to leave! If you’re looking for a place to relax, recharge, and be treated to top-notch service, the Hyatt Taghazout is an absolute gem. Highly recommended!

Poor customer service from the start, I had members of staff enter the room without my consent, mid-leading information, gave us a disabled room, which I didn’t request and was blacklisted from upgrading the room, or anything as sort. The room wasn’t even ready baring in mind I electronically check-in confirming my room was ready.

C’était notre deuxième fois dans cet hôtel et c’est toujours un plaisir d’y séjourner. Tout le personnel est attentionné et fait en sorte que l’on passe un agréable séjour. Les chambres sont spacieuses et le personnel veille à les nettoyer tôt ce qui est très appréciable. Merci à Reda, Zineb, Yassin, Sofiane et Fatima d’avoir rendu ce séjour encore plus plaisant.

Tout magnifique. Personnel, propreté, confort, repas. Si un petit bémol est à relever: quelques degrés supplémentaires pour la piscine chauffée aurait été apprécié.