塔哈左特凯悦酒店

Really nice stay with my friends, staff super friendly and helpful, excellent environment

We stayed at the Hyatt Regency Taghazout from April 16 to 23 for a family vacation. The resort has a beautiful setting, great room comfort, appealing architecture, and a prime beachfront location. We enjoyed the amenities, especially Pilates sessions with Suliman. Room cleaning was also good. Unfortunately, the experience was undermined by poor service and hygiene concerns. The check-in was chaotic, with no updates or welcome information, leaving us frustrated. Most staff struggled with communication and appeared poorly trained. The towel and sunbed management at the pool was disorganized, with us being wrongly accused of hoarding towels. The heated pool was cold, and the sides were slippery, creating a safety hazard. The buffet was inconsistent, and hygiene was questionable. Four of our group fell ill, and we overheard other guests with similar complaints. The live food stands were a good idea, but the staff was too slow, making the experience frustrating. Also, no kids' food section in the buffet, which is unusual for a family-friendly hotel. The kids' activity with inflatables was fun, but it lasted only an hour instead of the promised three hours. Overall, the service level is far below what you'd expect from a five-star hotel. Management needs to address these issues urgently.

Great hotel. 15 min walk to Taghazout. Clean place. Great breakfast and the Club lounge access well worth it for all day snacks and a 2 hour happy hour in the evening. Beach area is more chilled out than the pool area. The pool is too busy with screaming kids. Shame there wasn’t some sort of free board hire or bike hire but we made do with the hire available on the beach. Overall a wonderful stay.

Great hotel

The hotel is beautiful and the staff and service is amazing. The only issue we had was that there was a constant smell of sewage coming from the bathroom toilet.

All good

We had the best stay. Great pools. Great food. Amazing staff. Solayman who worked in Citron Brule was so friendly, we really loved him.

We had a wonderful stay at the Hyatt Regency Taghazout. we stayed in a Regency Club Room and we treated to a fantastic suite with great service for breakfast and evening drinks and canapes in the club lounge. The room was kept spotless and had aside sea view. The service from Said the head Butler, Mohomed, Abderarim & Youssef was outstanding, nothing was too much trouble for these guys who always had a smile on their faces, a credit to Hyatt. There was a promenade right in front of the hotel that was approximately 10km long taking you Tagahzout one end to the marina at the other. We felt very safe and the locals were friendly and not pushy. The beach was pristine, lots of surfers, camel and horse rides were available on the beach too. There are many other hotels along the strip to visit too lots of choices for different restaurants.

We recently stayed at this small, charming hotel, and while there were plenty of positive aspects, there were also a few setbacks that impacted our experience. First, the positives: The hotel's size is a major plus. It's not overly large, so you don't feel lost in the chaos of mass tourism. Its proximity to the beach is great, making it easy to enjoy the ocean whenever you want. The staff is warm, welcoming, and very friendly – they truly make you feel at home. The food was tasty and well-prepared, although the selection was somewhat limited. However, our experience was impacted by a few negative moments, particularly at check-in. We had to wait past the designated check-in time to get our room, only to be told we were "upgraded" – but the room we received had two separate beds instead of the king bed we had booked. Additionally, the sofa bed for our children wasn’t prepared, and to top it off, we discovered a trail of ants in the room the following day, some of which even ended up in my bag. The staff tried to make up for this with a late checkout, which was a nice gesture, but the initial experience left a sour note. Another frustrating issue was the airport transfer. I had booked a cab through the hotel, but after waiting for ten minutes, it became clear that the reservation hadn't been made. The receptionist quickly arranged a last-minute cab, but unfortunately, the driver was reckless, making the ride to the airport quite stressful.

Well located and clean.

Exceptional Stay at Hyatt Hotel in Taghazout Our experience at the Hyatt Hotel in Taghazout was nothing short of incredible! From the moment we arrived, the staff made us feel so welcomed with their genuine friendliness and exceptional helpfulness. They went above and beyond to ensure every detail of our stay was perfect. The food options were outstanding, catering to every taste with a fantastic variety of fresh, delicious dishes. Dining here was truly a highlight of our visit! One minor note is that the walking distance to some popular locations is a bit far. However, this was hardly a concern because the hotel itself is so wonderful, and the team there makes you feel so pampered that you won’t even want to leave! If you’re looking for a place to relax, recharge, and be treated to top-notch service, the Hyatt Taghazout is an absolute gem. Highly recommended!

Poor customer service from the start, I had members of staff enter the room without my consent, mid-leading information, gave us a disabled room, which I didn’t request and was blacklisted from upgrading the room, or anything as sort. The room wasn’t even ready baring in mind I electronically check-in confirming my room was ready.

. Overall, our stay was enjoyable, with excellent breakfast options and friendly, attentive restaurant and cleaning staff who were particularly great with the kids. However, there were a few issues that fell short of five-star service. First, we arrived at 3 pm, but our room was not ready. A simple apology was given, but we were surprised there was no compensation or even a complimentary drink or snack, especially considering the premium we paid. Additionally, the pool area was understocked with towels, requiring us to ask the lifeguards, who seemed reluctant to provide enough for our family of four. There was also an issue with the child pool. I was supervising my son, who requires one-to-one support due to health conditions, but was told by the lifeguard that the pool was for children only. Given the circumstances and that the pool was empty, this policy felt unnecessarily strict. Despite these issues, the overall experience was positive thanks to the quality of the breakfast and the welcoming attitude of the staff in the restaurants and housekeeping. With a few improvements in service responsiveness and flexibility, this stay could easily meet five-star expectations.

Hotel feels like it may have got its 5 stars by ticking a few boxes - eg kids club, spa, gym, concierge etc. The service is not what you expect from a 5 star hotel at all. Negatives: We were told we got upgraded and were presented with a ‘sunset view’ which was in fact a view of the staff car park and a partial bay view. Family of 4 - Small sofa bed, definitely not suitable for older kids over 12 yrs They had not provided pillows for the sofa bed, so we had to ask. Only one chair on the balcony - not suitable for a family! Pool towel service very slow and you can’t just grab a towel… they seem to be in short supply and they have to go and get them for you weirdly. Only one buffet restaurant on the main site catering for the masses. The service at the hotel’s Sud beach restaurant is slow and patchy… they got drinks orders wrong several times. Expensive bill for what you get. Design of the hotel makes it feel busy as there is only really one main area with loungers and 2 pools. They organised horse riding for us which was not good at all - my daughter who is an experienced rider was in tears because they gave her a young horse who got out of control and almost bucked her off. Breakfast service is sloppy when it’s busy - tables are not set properly, missing napkins and cutlery, tables are not cleared. Orange juice is served out of just one slow pouring dispenser - creating queues. Positives Tasteful modern decor in room Nice open style hanging wardrobe Breakfast has

Great hotel with fantastic service & a fabulous beach

We had an absolutely amazing time staying at this property in Taghazout. We were there for a short stay, and it was made absolutely perfect by the warm and friendly staff, the delicious food, and the beautiful location and amenities. We cannot wait for our next visit, and would highly recommend this to anybody who’s looking for luxurious accommodations in Taghazout.

I have enjoyed the stay with my family in this hotel. The room could have been better i was promised to get it changed several times but it never happened. Otherwise overall it was good.

Hotel is really nice Staff are professional and friendly Clean rooms Really nice pool and clean and the pool bar and restaurant was good Breakfast was good be a lot better Dinner buffet wasn’t good (not a lot of options, almost no local options, taste wasn’t to my liking) The restaurant by the beach really nice but also not a lot of options and no local options

One of the best hotels ive stayed at, the staff are super friendly, they are attentive. The hotel has all the luxuries, the swimming pools, thr breakfast and resturants are high quality and very reasonably priced. Check out the beach resturant Sud which does amazing food. Will definitely stay here again.

Hotel is very good,helpful staff, has its own besch. If you need to acees shops, restaurants and other amenities its a 20min walk to tazaghout or 5mins drive