빌리지 호텔 에든버러

Very nice and clean hotel.

Do not stay here ! General manager wont even call to speak to me instead sent a appauling email refusing a refund when we had issue with our room and our families rooms during our stay , a stay that we cut short due to our dissapointment and u resolved issues. I have been contacting the hotel several times and the general manager stewart still has nkt spoke to me but sent me an email response . A response that had inccorect information. Ouf stay was not not refundable which he stated it was ! We camcelled after 3pm as the problems occured after 3pm. 3pm is checkin time problems i informed staff of many times . A problem thar was fixed short term and then occured again not only in our room but in my mums to. He has not even recognised that my mums room had the same issue not even mentioned in his response . A disgracefull response from a general manger !

Nice staff

The staff were very friendly, first impressions were the hotel was immaculate. The room was clean and tidy and plenty big enough for 2. The pool, steam room and sauna were amazing just a shame the hot tub wasn’t working

Staff were great, very busy hotel with a great vibe

Amazing stay, everyone was super friendly

Nice place to stay for a family.

Trip cut short . Some

There was a long line at check in qnd had to wait over 10mins. There was no cot in our room, as had been requested, resulting in another long wait at reception! Then another wait to get into the pool!! Breakfast was poor with lots of things running out, dirty floor and overcooked hot food. Sausages were inedible. Room was fine other than sick was blocked.

When i got to the hotel checked in and went to the room it felt like it was really dusty i started to sneeze and was not feeling my self i did go down and reported it to the person on front desk he said all rooms are the same. I feel something could of been done as i had a few issues we had a function to attend and i wasn't feeling my self and didn't enjoy anything i travelled from manchester. in the toilet the flush didn't work no remote for t.v. over all i didn't enjoy my stay and we had other family members that had the same issues and cut there sty short. I would like to hear back from yourselves please as I'm not happy with the stay. Thank you. Tearaj kaur 07505 951581

Room was really cold , tv kept cutting out room carpet not the cleanest.

Clean hotel throughout. Friendly staff. Perfect for families. Just need to get a Coors tap 😜😜

Friendly check-in, clean room, comfy pillows!

Room not cleaned after day 1. Breakfast v poor

El hotel nos ha encantado. Éramos un grupo y todas las habitaciones estaban limpias y confortables. No hay ruidos, y mucha tranquilidad para dormir. El hotel tiene un restaurante muy grande de estilo informal y una cafetería Starbucks. Muy buenas instalaciones de gimnasio y piscina interior. El personal muy atento y disponible. Lo recomiendo 100%

Værelserne var pæne og fine! Samtidig var de meget handicap- og ældrevenlige. Personalet var super servicemindede og meget venlige!

Room was tired, shower tray was dirty and the room was quite noisy too. Staff were ok. Grid to charge me “a fiver” for the use of the pool which I refused as there’s no info about this anywhere. Also gave me incorrect information regarding times of pool opening for children.

Our room had an interconnecting door with the next room. Although I know it's locked from our side in never a fan of them and the noise travels more easily between rooms, we could hear next doors' tv. It wasn't turned up loud but it did sound really close to us. Other than that our room was really clean and it was an easy check in with friendly staff. Free parking at the weekend too and bus into the city right outside the hotel. Would definitely stay here again.

Good hotel

Very limited bar menu which meant you had to use the overpriced restaurant