호텔 일루니온 아트리움

excellent hotel and excellent service!!

Ha sido la tercera o cuarta vez que nos hospedamos aqui y siempre es un placer, como siempre el personal muy amable, lamento olvidar el apellido pero Miguel mesero que nos atendio durante la estancia tanto en restaurante como en los desayunos, gran actitud!!! muchas gracias

Es la tercera vez que nos hospedamos en este hotel y realmente es la mejor opción, intalaciones comodas, cama adecuada, el baño limpio, el desayuno buffete delicioso, el personal realmente amable.

The room was cleaned daily. It was a clean nice stay.

Habitacion comoda

The food was excellent, and the service was great. The only minor issue for me was that the room felt a bit dark. I understand that some people may enjoy this ambiance, but I personally prefer a brighter, well-lit space.

It’s great, nice clean and quiet

Quarto bem equipado e confortável. Café da manhã bastante variado com boas opções

Todo muy limpio y en óptimas condiciones!

Nice hotel,

Great overall.

The hotel is overall good, but its location is somewhat far from the city center. The rooms appear slightly outdated, and the room lighting is weak and insufficient, which created a sense of darkness and was not comfortable for the eyes.

Dentro de lo esperado

I arrived at this hotel in Madrid at around 10:00 PM after a long and exhausting day attending a seminar. I was extremely tired when I finally entered the room, unpacked our luggage, and prepared to rest. Unfortunately, when I went to use the bathroom, I discovered that there were no basic toiletries at all — no shampoo, no soap, nothing. This was unacceptable for a hotel room, especially late at night. To make matters worse, the toilet was broken and leaking water, creating both discomfort and hygiene concerns. On top of that, the heating system was not working, leaving the room cold and unpleasant. After repeated complaints, around 11:00 PM a staff member finally came upstairs and offered to change our room. However, by that time we had already unpacked all our belongings, and my family — including tired members who were already resting — could not reasonably move rooms in the middle of the night. This experience showed a serious lack of preparation, maintenance, and consideration for guests. Arriving late at night and facing multiple basic failures at once is simply unacceptable. I have attached photos as evidence of the issues mentioned above. I strongly do not recommend this hotel, especially for families or business travelers who expect basic comfort and functionality.

Super nice overall was good from staff to room and cleaning 😊

Todo muy bien

Konstigt bemötande vid frukosten av personalen

Freundliches Personal am Empfang. Gute Lage Schönes Zimmer.

Si, pero la insonorización deja mucho q desear. Se escucha hasta cuando los vecinos van al baño

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