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Terma & Syarat TTS

Kos Sewa
Polisi Sewa
Larangan
Polisi Penjadualan Semula
Polisi Pembayaran Balik
Polisi Pembayaran Balik
  1. Kos sewa ditentukan oleh zon pengambilan/penghantaran, laluan, dan jenis kereta.
  2. Kos sewa termasuk bahan bakar, tol dan bayaran parkir lapangan terbang.
  3. Penumpang harus menanggung kos tambahan yang mungkin dikenakan ekoran pengubahan zon pengambilan atau penghantaran. Pembayaran mestilah dibuat dalam bentuk tunai secara terus kepada pemandu atau staf TTS.
  4. Semua harga tertakluk pada perubahan tanpa sebarang notis.
  1. During booking, please ensure that you choose the appropriate pick-up time for your airport transfer.
  2. You are advised to arrive at the airport at least 3 hours prior to departure for international flights or 2 hours prior to departure for domestic flights. Timing your arrival at the airport according to this advisory will minimize the impact of risks such as traffic, route changes, or other delays.
  3. Please be informed that Traveloka is not liable for missed flights caused by inappropriate pickup times.
  4. For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Otherwise, the booking will be automatically cancelled and cannot be refunded.
  5. For passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time. Otherwise, the booking will be automatically cancelled and cannot be refunded.
  6. Passengers traveling from the airport must meet the TTS staff at the pick-up location. Please see your Traveloka voucher for further instructions.
  7. The standard baggage measurement for one item is 24 inches (43 x 23 x 63 cm). This includes suitcases, backpacks (carriers), and cardboard boxes. Strollers, wheelchairs, and folding bicycles, will be counted as two items.
  8. All luggage must be placed in the third row of the vehicle and should not block the rear view. Carry-on bags or backpacks smaller than 60 liters can be placed in the front row of the vehicle.
  9. Oversized luggage (above standard measurement), such as surfboards, non-folding bicycles, or sharp/hazardous objects that could cause damage are not permitted inside the vehicle.
  10. Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
  11. The driver has the right to refuse passengers bringing luggage not fulfilling the above requirements.
  12. Passengers can change their flight details or contact info by calling Traveloka Customer Service.
  13. If your flight is delayed, please call TTS at +66824502777 before boarding to get further confirmation.
  1. Penumpang harus mengikut bilangan maksimum penumpang dan bagasi yang ditetapkan semasa membuat tempahan.
  2. Penumpang dilarang merokok, serta membawa bahan berbau kuat dan/atau barangan berbahaya dalam kenderaan TTS. Barangan berbahaya termasuk tetapi tidak terhad kepada barangan tajam, bahan mudah terbakar, bahan letupan, bahan kimia, bahan berbahaya, dan ubat terlarang.
  3. Penumpang tidak dibenarkan memandu kenderaan TTS.
  4. Penumpang dilarang menggunakan perkhidmatan TTS untuk kegiatan jenayah atau aktiviti haram.
  5. Penumpang bertanggungjawab terhadap akibat yang disebabkan pelanggaran polisi ini.
  1. Penjadualan semula hanya boleh dilakukan selewat-lewatnya 24 jam sebelum masa menjemput.
  2. Jadual ulang berdasarkan ketersediaan kereta.
  3. Penjadualan semula adalah percuma. Walau bagaimanapun, jika terdapat perbezaan harga pada harga sewa antara jadual lama dan baru, perbezaan harga akan ditanggung oleh penumpang.
  1. Untuk pembatalan tempahan dan permintaan bayaran balik, hubungi Khidmat Pelanggan Traveloka di talian +6015 4840 9469 atau +603 7724 3501.
  2. Pembayaran balik tersedia untuk pembatalan yang dibuat selewat-lewatnya 24 jam sebelum waktu pengambilan yang disetujui.
  3. Kos sewa 100% akan dibayar balik.
  4. Jumlah bayaran balik akan dikembalikan melalui kaedah pembayaran yang digunakan semasa tempahan dibuat.

Personal Accident Insurance Plan

Here are the benefits of TTS Insurance:
Medical Expenses
up to THB 100,000 per passenger
Temporary Disability
not covered by TTS
Permanent Disability / Loss of Life
up to THB 100,000 per passenger
Burial Cost
not covered by TTS
i
Disclaimer Title
  • All insurance-related matters after purchase are solely between the Insured Person and TTS. For more information, please contact TTS at +66863210729
  • The amount of Benefits paid to the Insured Person is fully dependent on the policy of TTS. Traveloka will not be held responsible for the amount paid to the Insured Person.
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