Daftar Masuk Web
Daftar masuk lebih awal, masa lebih terkawal.
Daftar masuk sebelum tiba di lapangan terbang dan akses pas masuk dengan mudah melalui Traveloka. Lebih tenang tanpa perlu terkejar-kejar.
Pembayaran Balik
Terma & Syarat Syarikat Penerbangan
Apakah itu bayaran balik?
Apakah itu bayaran balik?
Bayaran balik ialah jumlah wang yang anda akan terima selepas membatalkan sebarang tempahan penerbangan/hotel yang boleh dibayar balik yang telah anda buat dengan menggunakan Traveloka. Setelah permintaan bayaran balik telah dihantar, ia tidak boleh dibatalkan.
Buka e-tiket
Melalui Tempahan Saya, buka e-tiket penerbangan yang ingin dilakukan pembayaran balik. Tekan Pembayaran Balik, kemudian Hantar Permintaan.
Pilih penerbangan yang ingin dibayar balik
Pilih penerbangan berkenaan, kemudian pilih sebab permintaan dan penumpang.
Pilih penerbangan yang ingin dibayar balik
Pilih penerbangan berkenaan, kemudian pilih sebab permintaan dan penumpang.
Apakah itu bayaran balik?
Bayaran balik ialah jumlah wang yang anda akan terima selepas membatalkan sebarang tempahan penerbangan/hotel yang boleh dibayar balik yang telah anda buat dengan menggunakan Traveloka. Setelah permintaan bayaran balik telah dihantar, ia tidak boleh dibatalkan.
- 100% Refund Guarantee is powered by Qoala Insurtech
- Applicable for flight tickets only, not including add-ons (e.g. baggage, in-flight meals, baggage wrap).
- 100% Refund Guarantee is only applicable for refund requests submitted up to 24 hours before the flight’s departure.
- For refund requests submitted less than 24 hours before departure, regular refund policy from the airline will apply.
- If you reschedule your flight, 100% Refund Guarantee will not be transferred to the new flight.
- Refunds may be returned in cash, travel credits, Traveloka vouchers, or Traveloka Points, or in any combination of these. This will be determined in accordance with the airline’s latest refund policy.
- Insurance premium is non-refundable if the flight is cancelled by the airlines.
- The availability of 100% Refund Guarantee is dependent on Indonesia’s Ministry of Transportation Regulation No. 185 Year 2015 (Peraturan Menteri Perhubungan Republik Indonesia Nomor PM 185 Tahun 2015).
- Applicable only for transactions in Indonesian Rupiah (IDR).
- Applicable for all refund reasons.
- Applicable for partial refund (e.g. refund for only one route of a round-trip flight), subject to the airline’s approval and if all tickets have not been used.
- Not applicable if the passenger has checked in.
- Not applicable if one or more of the tickets has been used.
- Not applicable if the passenger has already requested a refund directly from the airline.
- Not applicable if changes have been made by the passenger, via the airline. Changes include but are not limited to changes in the passenger’s details (e.g. name, title) and flight routes.
- Not applicable to Points and coupons. Any Points or coupons redeemed for the purchase will not be refunded.
- Any PayLater installment fees for the purchase will not be refunded. If installment(s) has been paid, the refund amount will be deducted by the installment fee(s). If installment(s) has not been paid, payment for the installment fee(s) must still be completed.
- Payments made with PayLater will be refunded to the account holder’s PayLater limit. Meanwhile, PayLater installment(s) already paid to Traveloka will be refunded via bank transfer.
- Applicable for all payment methods.
- Traveloka reserves the right to cancel any refund request or process deemed to be misused.
- Misuse of 100% Refund Guarantee is defined as any event in which Traveloka believes the use or the process was fraudulent or done for commercial gain.
Mengenai Traveloka
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