Log masuk
Daftar
Daftar Masuk Web
Daftar masuk lebih awal, masa lebih terkawal.
Daftar masuk sebelum tiba di lapangan terbang dan akses pas masuk dengan mudah melalui Traveloka. Lebih tenang tanpa perlu terkejar-kejar.
Pembayaran Balik
Terma & Syarat Syarikat Penerbangan
Apakah itu bayaran balik?
Bayaran balik ialah jumlah wang yang anda akan terima selepas membatalkan sebarang tempahan penerbangan/hotel yang boleh dibayar balik yang telah anda buat dengan menggunakan Traveloka. Setelah permintaan bayaran balik telah dihantar, ia tidak boleh dibatalkan.
Tambah bandar persinggahan
Ingin singgah di mana-mana semasa dalam perjalanan ke bandar destinasi? Dari Jakarta, mungkin anda merancang untuk berjalan-jalan di Kuala Lumpur sehari dua sebelum meneruskan perjalanan ke Phuket. Dengan Penerbangan Berbilang Bandar, anda boleh menempah kedua-dua penerbangan ini bersama.
Apakah itu bayaran balik?
Bayaran balik ialah jumlah wang yang anda akan terima selepas membatalkan sebarang tempahan penerbangan/hotel yang boleh dibayar balik yang telah anda buat dengan menggunakan Traveloka. Setelah permintaan bayaran balik telah dihantar, ia tidak boleh dibatalkan.
Buka e-tiket
Melalui Tempahan Saya, buka e-tiket penerbangan yang ingin dilakukan pembayaran balik. Tekan Pembayaran Balik, kemudian Hantar Permintaan.
Pilih penerbangan yang ingin dibayar balik
Pilih penerbangan berkenaan, kemudian pilih sebab permintaan dan penumpang.
Get your guaranteed e-ticket
Once payment is confirmed, you will receive your guaranteed e-ticket. If you need to cancel your flight, here’s how you can claim your Refund Guarantee.
What can I get with 100% Refund Guarantee?
100% Refund
Get 100% back of your flight ticket fare should you cancel for any reason. Applicable for refunds submitted up to 24 hours before the flight.
Faster Process
Get your money back in as fast as 1 hour, or in 3 working days at the latest.
Terms & Conditions
- 100% Refund Guarantee is an insurance product underwritten by PT Asuransi Digital Bersama (licensed and supervised by Otoritas Jasa Keuangan), and powered by Qoala Insurtech and PT Mitra Jasa Pratama as an insurance broker (together referred to as “Qoala”).
- 100% Refund Guarantee is valid for flight tickets only (One-Way or Round Trips with Domestic or International routes). Add-ons (e.g., baggage, in-flight meals, baggage wrap, travel insurance, etc.) are not included.
- 100% Refund Guarantee will cover any cancellation reason, within the specified refund period as mentioned below.
- Refund requests should be submitted through Traveloka Refund feature via Traveloka App.
- 100% Refund Guarantee only applies to refund requests submitted at the latest 24 hours before your scheduled departure.
- Refund requests submitted less than 24 hours before your scheduled departure will not be qualified for 100% Refund Guarantee and will fall under the airline’s standard refund policy.
- 100% Refund Guarantee will only be applicable to your original flight. If you reschedule your original flight, the 100% Refund Guarantee will not be transferred to your new flight.
- Partial refunds (e.g. for one leg of a round-trip flight) may be accepted, subject to airline approval and provided that none of the tickets have been used.
- 100% Refund Guarantee will not be applicable if:
- The passenger has already checked in;
- The passenger has already rescheduled their flight;
- The passenger has requested a refund directly from the airline; or
- Changes have been made by the passenger directly with the airline. Changes include but are not limited to passenger details (e.g. name, title) and flight routes.
- If you redeem your points or coupons to purchase the flight ticket (whether partial or fully). Any Points or coupons redeemed for the purchase of the flight ticket will not be refunded.
- If you purchase the flight ticket using TPayLater, the TPayLater installment fees are non-refundable and the following terms will be applicable to you:
- If installment(s) have been paid, the refund amount will be reduced by the installment fee(s).
- If installment(s) have not been paid, payment of the fee(s) must still be completed.
- The refund amount will be returned to the account holder’s TPayLater limit. Any installments already paid to TPayLater will be refunded via bank transfer.
- The insurance coverage and benefits provided to you shall always be subject to the policy issued by PT Asuransi Digital Bersama. Traveloka and Qoala shall not be held responsible for the benefit amount paid by PT Asuransi Digital Bersama.
- If your refund request is accepted by PT Asuransi Digital Bersama, the benefit amount will be transferred to your designated bank account specified in Traveloka platform. You shall be solely responsible to ensure that the designated bank account details that you submitted are accurate and valid.
- Insurance premium is non-refundable.
- Valid only for transactions made in Indonesian Rupiah (IDR).
- Traveloka reserves the right to deny any refund request deemed to be misused or abused.
- Traveloka reserves the right to deny the purchases of 100% Refund Guarantee to individuals who have misused or abused it.
- Misuse or abuse of the 100% Refund Guarantee is defined as any fraudulent attempt or any attempt to gain commercial benefit from the 100% Refund Guarantee product.
Mengenai Traveloka
Traveloka Sdn Bhd (No. Pendaftaran 201501003122), Tingkat 14 Menara 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved