Araks Hotel Complex

The best hotel I have been to in a while! They did a great job with the economical room by making it a mini-loft with the bed upstairs and bathroom and a couch downstairs. Space is tight downstairs but spacious upstairs. There is a swimming pool and sauna in the basement. The breakfast selection is also great with plenty of choice. Location super central and convenient to visit Gyumri by walk.

I am always objective with my reviews, and so, accounting for the presumably very low season price, I will give a 4/5, however, I should first note, that the main reception staff (aside from the younger man) were generally miserable and unfriendly the entire time (and I stayed 10 days having extended by a further 5 to focus on some online administration). I would have been inclined to perhaps give 5/5 had they been polite and helpful, however, they would never smile, and would respond and approach you as if you were a burden to them, living as an uninvited guest in their own personal home...this is who it felt for the entire duration of my stay. Aside from the aforementioned issues regarding etiquette; for the price paid, the economy room was good. The WiFi was strangely terrible though and basically didn't work almost the entire time (though this may just be the corner economy rooms), and the shower basin was completely blocked most of the time too. Additionally, the heating wasn't really functioning (in the middle of winter), so the room would be too cold for most, however, I did like the room regardless. The bedroom area is on a mezzanine accessed via very steep stairs, and although totally unsuitable for most and very dangerous indeed, it felt very cosy nonetheless and private, and the ensuite, irrespective of the drainage issue was sufficient and new and there always seemed to be hot water. The room contained a clothes rail, sofa, side table and TV. Housekeeping was off

Friendly staff! The room was clean and comfortable. Great place to stay with kids.