KULA Parramatta

Travelled 6 hours to get to our destination, Parramatta. We communicated with the sms from the reception and stated we would arrive at 3pm. We arrived at 430pm our room was trashed and the cleaners had just started. It seemed there was a 21st Birthday at the Apartment as there was still a balloon tree with 21 outside our room on the ground. At this stage we just wanted to check in and relax from our Journey. Called customer service and was told we would get part refund for our troubles. Still havent received any reimbursement and the emails have halted from Kula. There was only 4 towels in our room for 5 guests, the pillows and other areas were dirty. Didn't want to have to leave a bad review but after our experience I felt I needed to.

Cons: - Apartment wasn’t very clean, floors, doors and walls had marks, dusty bathroom vents, grout on bathroom tiles was yellowing, there were several fruit flies buzzing around when we entered - Insufficient seating (only 2 seats on balcony and 2 seater couch for a 2 bedroom/4 person apartment) - Only 1 hairdryer in apartment and it didn’t work - Only 2 cups for hot drinks provided so we had to take turns having our morning coffee - AC unit in main living area only. No AC or fans in bedrooms - Master bedroom only had a queen bed (usually master bedroom would have a king sized bed) - No provisions for our dog when notified of pet coming along. In other apartment stays we have been provided with food and water bowls and an artificial grass pad on the balcony for the dog to use the bathroom Pros: - Clearly labelled kitchen cabinets and closets so you know where to find everything - Decent supply of laundry pods - Easy self parking - Easy self access - Our apartment digital keypad for entry was low battery and problematic when we checked in, without calling anyone someone showed up almost immediately to change the battery

Was there for a funeral only two nights was great location

The apartment was roomy and clean

The apartments had a bit to be desired. The coffee machine was leaking water all over the bench. The apartment was missing the basics, no chopping board, no spatula, no salad tongs which made it a bit of a challenge even to cook eggs. We were in Sydney for a wedding and the iron supplied, was not in great condition, didn’t iron properly and actually stained our shirt because there was something stuck to the bottom. Communication via email was not great either. So all in all, it was disappointing.

Great value for 3 bedrooms and 2 bathrooms. Fuĺl kitchen, washer and dryer. Generally clean, however, mould on some blinds and dust build up on window sills. Best to have your own transport for this location. Only significant issue was attempting to enter the secure parking on arrival (after an day long drive), the pin provided didn't work. Attempted multiple times before calling the advertised 24hr Kula contact number which went to an automated message advising the call could not be connected. Very stressful!

Modern and clean, easy from parking to access. Self contained and roomy, I would ignore the other reviews, this is a great place to stay.

The guest had a terrible experience with the lift being broken, what caused the guest being locked in the garage and couldn't go upstairs while her daughter and her service dog where in the apartment without information of mum. The phones where out of service and out of service hours, no after hours support. The accommodation wasn't flexible with the change needed to be done in the booking and charged the whole amount.

So cpose to everything.

The property was good apart from few issues had fruits flies in the apartment. And the main door is not secure. Not enough tea coffees for a family.

There is no heater in the bedrooms only one heater is in the hall split type. Except that everything went good. Loved

Great place for family to stay in parramatta with the train and buses running fairly close with each other perfect place to stay well be booking out next trip here

Was a great property with easy and efficient check in and access, especially when arriving late with four children. We look forward to returning. Thanks so much

Clean and tidy, extremely comfortable

Would definitely stay again

What a lovely apartment

Great experience from booking , checking in n out to communication . Highly recommended

Might have just been our luck, but multiple tradies entering during our stay to fix things making it less relaxing. We needed late check out with a really sick kid and difficult to contact a human to work out.

The 'clean' sheets on one of our beds had hair and food residue in them, and the rollaway bed wasn't present at check-in despite booking for 5. The un-manned property means depending on the time of day, you will or won't have the problem rectified in a timely way - despite helpful call centre staff. Kitchen could use more cutlery and some baking trays. Otherwise a nice apartment and efficient and comprehensive automated communication.

We really enjoyed our stay. Close to everywhere.