The Ridge Apartment Hotel

Staff were really friendly and accommodating.

The apartment was filthy. Moulding the bathroom. Toilet seat broken. Oven was filthy. Limited supplies in the kitchen. Kitchen doors broken. No plugs in the entire apartment

I liked everything about that hotel,especially the staff they were very friendly

Possibly the worst stay I've ever had. Furniture falling apart. Covering on lounge peeling off. Desperately needed painting. Bed seemed clean but move a blank and a plume of dust would arise.

Room was dirty, mould in bathroom, old dirty furniture and the stench!!! My god, it smelt like old cats had lived in the room for months!!!!

It was good. Spacious apartment. My daughter and I stayed at apt 5. The receptionist very helpful and friendly. Great location. It was missing basic things like salt and pepper, paper towel. Things that are very basic.

It was a nice little studio unit with a washing machine and a little cooker. I had just enough to live comfortably for 4 nights.

Basic accommodation. Good location and pretty good value for money.

Nice place at nice price

This property looked absolutely nothing like the photos on the website! We got to our apartment and it smelt unbelievably musky to the point where I was getting a sore throat. There were stains on the bedding, broken rail on the stairs, dirty toilet with a very old toilet seat, and don’t end get me started on the couches!!! If you do book here, make sure you check in within office hours and ask to view room prior.

Good nights for cheap cannot expect much more

I stayed when it wasn’t busy so I got the pool to myself. Guy on reception was really friendly and helpful the place is a bit tatty but ok for the price

The property was comfortable spacious clean and had everything we needed .. loved it

Clean, spacious and a much easier walk down to the CBD than I expected

Where do I start, called to let Reception know We would be arriving after five for check in to organise late check in. Was transferred to another one of the staff and he answered the phone with "Hey", no professional Hello this is ... I then went on to explain ŵ we were caught in traffic abd would be arriving after five, mind you this is 3:45pm. The young man says that's okay you have to five and that was the end of the phone call, no options provided to me. I had ring the day proud to confirm a parking space and pay for that for three days. When we arrived there is nowhere to park so I had to park illegally up the road and ring again to be out through to the after hours reception. She was helpful and during our discussion she requested my card number to put a holding amout on it for any damage to the unit during our stay. I was annoyed at this stage as I had contacted the hotel now than once since making my booking and they could of discussed this the day prior when paying for the parking. Just another additional charge on my card. Our room was easily located as was our park. When we entered our room it smelt like sewerage and a window was opened. I went around and noted any damage. The hand basin sink took ages to drain, the cover for the floor waste in the kitchen was missing, hence the smell. Pubic hair on our sheets and done stain that looked like mould. The ceiling in the bathroom had open edges. Cracks in the ceiling, floor not clean. Very poor standard

There is no pram/wheelchair access, if I known this place is only accessible by stairs..I would have cancle the booking. The room was also so dusty, thick dust everywhere and the shower was horrible.

The curtains and blinds in the room made itvery dark which was fabulous for sleeping. Only 1 light worked in the bathroom which was tricky. There was only 1 saucepan and the lid didnt fit so cooking was difficult. The location was perfect for where we needed to get to. Front desk staff were very polite and very helpful.

Staff is friendly. Kitchen cook top is modern and easy to use except the kettle is a bit worn out inside the kettle bottom. Mattress is comfortable.

The property looked old . There were nails sticking out of the wall, causing hazard especially in the kitchen area of the room that i was in .Less air ventilation The Common room was always hot and muggy with stuffy smell, the garage was worse . The hall way through the corridor was very stuffy and smelly as well with less air ventilation too.Overall is was poor.

Picture on the website are probably enhanced and from 20 years ago. Facility, rooms, decor is falling apart and is in dear need of repair! Not clean!