Scrub Island Resort, Spa & Marina

Staff needs help!!! Horrible service and regards for guest!

Property was decent for the price but they need to work on staff and educate the understanding that most people travel miles to be there. We found it very sad to see the lack of hospitality and attention. Every bill adds 20% which isn't an issue but most servers take it as a standard. Please work on employee moral.

Very nice accommodations! Great rooms, service and location!

Service was outstanding, marina is lovely, food was very good, room was comfortable. North Beach is small but lovely, with exception that the water was very shallow and not swimable, needed water shoes to protect feet in water. ***NOTE: even though Expedia advertised that they are transparent about property fees and charged roughly 30% for taxes and fees, Scrub island also charged daily resort/ room amenity fees of nearly $100/ day in addition at check out. Expedia could not explain their tax&fee charge or itemize it, and were apparently unaware of the resort fees.

The property was great. The only concern we had was dinner at Cardamon (the nicest restaurant) the hostess and server were not friendly and seemed put out by our presence. The person working the Hut for use of kyaks not very helpful on where to go for snorkeling. Staff at the pool bar and concierge and check-in were great!

Scrub Island is a beautiful location with several dining options and a several nice swimming pools viewing the ocean. Our stay was very nice, and the staff was very accommodating. We will be going back again!

Staff were very nice but some issues with the room (tv, shower) and the food is just okay

C

Very good boating hotel

Beautiful scenery, small island that is walkable for exercise with a view, great restaurant, staff quite not particularly outgoing. Fun to watch the marina traffic and north beach was the bomb. Andy

Great if you are looking to add a few days to bookend a charter sail trip out of scrub or Tortola. Extremely convent to Tortola airport. Food and service was ok, employees mean well, training/service a bit off. Spectacular beach on other side and great hiking

We loved our stay at Scrub Island for 2 weeks! The Dive BVI trips were amazing. The High end restaurant Cardamon was fantastic. The property was beautiful and the spa was wonderful. The negative for us was the service at Donovan's reef was frustrating to say the least. And the drinks are way too small for the price charged. The bathroom in our one bedroom suite lacked privacy due to the open shutters leading into the room over the tub. Shower was small. When we did get to know the staff members, they were very friendly and we did make a few good friendships. The ferry service is good, and Marina Cay was good as well. The buffet on North Beach once a week is well worth the money and it would be nice if you could get some of that food on property at Donovans. Seared tuna, fresh fish, veggies, pig, jerk chicken. Mostly everything at Donovans is fried, and we enjoy the fresher foods. It would also be nice to have a resort schedule, we never knew what was going on with the North Beach, and other restaurants on certain days. The concierge was wonderful, and anytime we were missing something from our room, towels or coffee we called the front desk and only waited a few minutes for those items. The on site deli and store were super convenient and very good.

Great property.

The staff was very attentive and kind. I stumbled across this because we needed one night in the area and can’t believe what we found! We were sad that we were only there one night. Definitely on the list to return. Private, beautiful, amazing service, lots to do and explore just on the island. Water trampoline, waterslide and the beach were big hits with my children. Enjoyed snorkeling and had the beach to ourselves. Our villa even had private beach access that we overlooked from our plunge pool. Full washer and dryer always makes this mom of 3 so happy. Book this place- you won’t regret it.

Beautiful property with fantastic service.

Staff lacks personality, not very attentive. Adds a service charge per day to the bill when very little service was ever provided. Always had to ask for a drink, bill, towels, etc. and waited a while for each.

Unique resort situated on a small island. Was a Marriott brand and is now its own brand. Have stayed in the two and three bedroom homes. Homes are starting to see its age. Had issues with the hot water the entire time and maintenance didn’t understand what a hot water shower was. Had to let water run for 10 minutes to get luke warm water. Door to our bedroom was rusted, outside stairs and paint needed work. Bathroom shower door didn’t open all the way, air vents were very dirty with dust on the walls that surrounds the air returns. Restaurants were great. Staff lagged a little with attentiveness but got better by the end of the trip. Many people come to the resort to stay for the day. Hot tub isn’t hot at all but is always taken by the day guests. It would be nice if the homes had their own hot tubs instead of the cold pools.

We absolutely adored the property! There was so much to do on Scrub, but then it was also easy to do a private boat day or ferry over to Marina Kay for other options. The staff were all absolutely amazing. The room was comfortable. Dining on the island was quite expensive but pretty good quality for the money. I would say the only negative was the lack of beach service. We adored North Beach because it was so private and beautiful, but one day there was a bigger crowd there with only one bartender. We never got any service even after asking twice on the other beach. Amazing views. The spa does not have luxury amenities but did have an incredible massage. The market and Rosalina who worked there were amazing!

Amazing, totally recommended… we loved it.

Everyone was very welcoming and super pleasant. The food was wonderful.