Chateau Cartier Hotel & Resort, an Ascend Collection Resort

Rude staff.

Be aware that the swimming pools, jacuzzi, sauna, etc advertised on their website is NOT free, there is an expensive fee to use it, it is belonging to a spa attached to the hotel. I did not appreciate the surpize on arrival.

Excellent facilty and spa

I was really looking forward to a 4 star experience with this hotel but sadly it felt more like a 3 star hotel. I booked the king suite through Expedia and picked this room as it was advertised as having a deep soak tub, the one thing I really wanted. However, after checking in and checking out the room, we found only a shower. Feeling defeated after driving for 8 hours,we went down to Ono for a bite to eat before going to the front desk. The service in Ono was slow and not very friendly. We ended up having to get up and ask for a dessert menu and eventually ended up spending almost 2 hours in the restaurant for our food. When we finally made it back to the front desk to inquire about the tub, we were told there was nothing that could be done because we didn't come to the front desk right away and that we should have called to verify and ask for a tub, yet the site advertised the room as having a tub only. One light in the bathroom didn't work so it was not well lit. The makeup mirror didn't work, and there was an outlet beside the bed that didn't work. Overall the room was clean but the customer service was lacking. I did not have a great stay.

Belle place. Superbe grande chambre. Sauf pour le dejeuner. Petit patate congeler pas de gout. Surtout pour le prix. 19$. Le lendemain nous avons été dejeuner a l'extérieur.

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just very nice overall

The spa is very very good. Check in extremely slow and basic. The restaurant was terrible. Our pasta was too garlicky and the pizza was basically a very small naan bread and it was very over priced ($30).

Very happy with our stay. Great room, comfortable & clean. Biggest bath tub ever! Enjoyed our day at spa, just a few steps to get to hotel- which was perfect! Will be back.

everything was good except there is an extreme shortage of parking - it took me 20 minutes circling the parking lot before i found an empty space.

The staff are very friendly. Excellent location.

Great for a quick stay. Service is not the best. A smile goes a long way... There wasn't even someone at the desk when we left for checkout. For the price, I would expect a little more.

Totally loved our stay. The staff were great, the spa was a nice treat to have right on site.

Excellent service and spacious and beautiful room. Pricing is a bit high.

I have stayed at this hotel several times over the years while visiting family when it was a Hilton. I will never stay here again. The room was completely emptied of furniture. One bedside table had been removed so only the person sleeping on the outside of the bed had access to the bedside table. There were no chairs or tables so we had to eat on the beds. Everything was visibly grimy and dirty. The wall in the bathroom had suspiciously brown stains. I ended up leaving the morning after our first night because I was so disgusted. Did I get my money back? No. The front desk gave me some drivel about the manager having to come in person to deal with my concern. I DO NOT RECOMMEND STAYING HERE! The quality has seriously gone downhill, stay at a budget motel. They are cleaner and cheaper.

vent over bathroom door what absolutely covered in dust, clearly not as clean as the room which was clean and dusted.

Très grande chambre

The safe and the phone did not work in our room.

Very nice

Excellent