Holiday Inn NIAGARA FALLS - BY THE FALLS by IHG, an IHG Hotel

Amazing hotel it is situated in the perfect spot the customer service is amazing! Overall great experience plus very clean

Clean hotel, lots of parking…and mostly it’s walking distance to all sights.

Very close to the falls. Walking distance to shops, malls and food outlets

Great location friendly staff clean and good amenities

Beautiful room, very clean and tidy, the ac was very good and able to cool down the room very quickly and keep it cool, the pool is very clean and nice to swim in same with the hot tub and sauna. The only thing I had an issue with was there was no instructions for the jetted tub in our room. Apart from that that everything was amazing

Liked the bar adjoining

Convenient to walk down to the falls

It was advertised that this property has free breakfast upon booking. Upon check-in, breakfast was not included and extra charge....

Liked the breakfast, room was clean.

I was first assigned to a room next to the elevator on ground floor. It totally blew my mine. I reserved a room with a balcony and it never expected it was like that. But fortunately, after we expressed our disappointment to the staff, we were able to reassigned to another room on the 3rd floor. Overall, I think the property is too old.

My friend and I had a wonderful stay. We were in town for the Avril Lavigne concert on June 4, 2025. The location was right across from the venue (OLG Stage) about a 30 second walk and there were restaurants/shops within walking distance. The check-in process was smooth and the concierge was pleasant to talk to. He provided us with all the information we needed for pool access in case we wanted to make use of it during our stay. Only downsides were that the showers could use an upgrade (although hot water and pressure were excellent), elevators were slow during check-in hour (3 PM - wait), beverage vending machines were taped off and mini-fridge took a long time to get cold. Otherwise - all that we needed for a 1 night stay was perfect and we would definitely stay here again for a quick trip based on our needs.

great staff, nice breakfast, close to attractions

The location was great. We enjoyed the breakfast and the staff was lovely.

Friendly and quick check in. Nice, clean room, spacious. Outdoor pool was nice with lounge chairs to soak up the sun. Didn’t utilize the indoor pool, sauna and hot tub only because we didn’t have time. Breakfast was good and quick. A great stay!

Very convenient location - walkable to the falls. Would stay again

Rooms are great, beds are comfy and the pillows are oit of this world !

Room was clean but there was a lot of noise even around 2 am. Parking was a bit ackward and behind hotel. Worst was the breakfast starting at 8 am. We could not take breakfast as we had to be somewhere before 8 am. Notmally breakfast starts early around 6 am or 7 am.

Overall a great stay! The outside pool is lovely;)

Nothing that the hotel could control but the room above us kept waking us up with a bouncing ball or heavy shoes on the floor. Always just when we start to fall asleep day and night.

Great location and friendly staff