InterContinental Hotels MONTREAL by IHG, an IHG Hotel

Was a really great trip and we had a wonderful time at the hotel. Everyone was friendly and helpful and the hotel itself was clean and inviting

The hotel is located at a very central location closer to fun and food places. The staff at the ground floor and main reception were phenomenal. The set up of the hotel at a glance is breath taking. The place is very clean. The valet parking service is very convenient. You pay the valet parking service, and you can get your car as many times as you wish. The only drawback that occured was regarding a misrepresentation on Expedia's website. They had indicated that clients can get rollaway beds at a surcgarge. But upon getting to our room, we were told that we couldn't get a rollaway bed due to safety concerns, citing that 'it was the law'. The staff we talked to first did not seem to understand that there was a contradiction on Expedia's website regarding the rollaway beds being available at the hotel at a surcharge. The exchange between us and the staff was abit dismissive on her part. We requested to speak to a supervisor. When we got to the reception, the staff had established that Expedia's website indicated that fhe hotel offered rollaway beds at a surcharge. The supervisor acknowledged that they realized there was a contradiction that the hotel offered rollaway beds.She resolved the matter professionally. We were offered a room that corresponded with our initial reason to choose the hotel. The check out process was also very reliable. Eventually it turned to be a great experience. We are supergrateful for a great turnaround! We shall return every opportunity.

Staff were very helpful with any questions. Right on the doorstep of Old Montreal and walking distance to downtown Montreal.