Hotel HW Express

Most of the staff were nice, not all. Then everything was fine.

A QUALIDADE DOS QUARTOS E ATENDIMENTO DA RECEPÇÃO.

Convenient. Very comfortable bed and bedding.Pleasant staff. Decent breakfast.

Clean rooms, nice staff, decent breakfast

Good location. Nice and clean hotel and great staff

Lo mejor del hotel es su ubicación, estå cerca de todo lo mås importante para visitar. La habitación, muy amplia y limpia. Lo recomiendo y lo volveria a coger

Personal

Room was great. Very quiet. Staff is wonderful, always trying to help. I’ll stay there again.

Positivo: Estivemos hospedados por 12 dias. Fomos muito bem atendidos, quarto - suite luxo sempre perfeita, arrumada e limpa diariamente. Atendentes 24h. Negativo: teria sido bem interessante e necessário (porque a região é extremamente perigosa a noite, principalmente) disponibilizarem pelo menos lanches ou alguma refeição para comprarmos, sentimos muito a falta disso.

Excelente la atención de todo el personal que labora en el hotel. Si vuelvo a Chile, lo consideraría para hospedarme nuevamente en el mismo.

Nossa estadia foi ótima, os funcionários foram super atenciosos, o hotel é super limpo e o quarto muito confortável. Somente o café da manhã que poderia ter maiores variedades, mas estava muito bom também.

Tudo estava perfeito Atendimento nota 10 Quarto 10 Cafe da manha 10

Amabilité de tout le personnel. Propreté et situation géographique.

La atención el personal, siempre atentos y dispuestos a ayudarnos y guiarnos en la ciudad de Santiago y alrededores. El desayuno muy bueno y abundante. El café puede mejorar

Great hotel, excellent rooms and locations if one wants to be in town center. Breakfast is ok. One big negative, they refuse to store luggages.

Alles sehr schön, tolles modernes Zimmer mit bequemen Betten. das Personal ist sehr hilfsbereit. Die Gegend ist etwas mollig, zwei Straßen weiter weg ist es aber viel besser.

The hotel rooms are relatively new and comfortable, the breakfast is good and the location is ace. The only down for us was getting to the hotel and finding out they did not offer to keep luggage in the location. So, we had to wait a couple of hours with our luggage for the check-in time. If you are coming from an international flight consider messaging the hotel and pay the extra for an early check-in.

No way to store luggage if arriving prior to check-in or leaving after check-out - one of few hotels with no such availability. Only one key per room allowed. reception is staffed around the clock, but staff is often indifferent. A comfortable bed and quality linens and pillows, as cited in other reviews, a primary reason for choosing this hotel. There was good daily cleaning The room was basically two beds and two small night stands in a small space - a very small closet with just three hangers, no desk or chair - nowhere for a laptop computer or anything else. Bathroom badly designed – door does not open and close easily without ramming oneself. There is no clothes line in the bathroom. Showers have sporadic lukewarm and tepid water, never hot – no way to keep water in the shower, so it gathers on the bathroom floor. No shower soap after asking twice – toiletries not of good quality, I recommend bringing your own. Bathroom had no tissues, no wash cloths, and bad lighting. The small round mirror was the only one in the room. Breakfast was horrendous – an assortment of dry stale pastries, eggs, hotdogs, two corn cereals, orange drink. Hardly anything edible. The hotel is centric and convenient for exploring the historic center and some major museums, as well as the two big Cerros. It's a busy street with lots of busses, though noise was not really an issue. The neighborhood is very dirty with trash and garbage everywhere, and many blocks have an acrid odor of urine.

Room clean, nice staff at front desk, helped arrange taxi to airport, and tours. But breakfast was simple. They did not have luggage hold so we had to pay extra to get into our room even though it was ready! Also day we left we had to pay extra for our bags on a tour before going to airport since a late departure! The luggage fees and extra room fee made up for a lower priced hotel. Next time I will verify these things I’ve always took for granted in the past. That really added up!!!

Clean, great location, staff is helpful