Dreams Onyx Resort & Spa All Inclusive

Check in was easy, check out was easy Front staff are available to answer questions via what’s up which is convenient. Pool was ok and clean. No food service at the pool except drink . They bring a pizza truck or a taco truck but otherwise you have to go to Buffet ( other all inclusive in Mexico has plenty of food options by the pool area and they have pool food menu) The hibachi experience was disappointing. The food quality was poor, and the service wasn’t great either. French restaurant was good. Overall limited entrees at each restaurant Steakhouse was very average Overall compare to all inclusive in Mexico food and service is a bit lower but still good Berlin in front was very helpful and made communication very easy and pleasant After dreams we went to Riu Bavaro which was horrible customer service . Overall dream is so much better option than Riu. When we booked our trip some of our choices were sold out. We will not do Riu ever again at any locations. Dreams need to work on spa menu , not sure why they set the prices crazy high , a massage for $500 at an average resort ?!?! If they set normal prices they will actually have clients and make money !

AWSOME spot

Room was spacious, Beach and Ocean access was beautiful. Never had an average meal. Staff was beyond friendly. Breilin our concierge was extremely helpful and accessible. Peter and Anthony working the Poolbar in the Waterpark we're amazing. Lots of activities, great place if you have or don't have kids

Me gustó la atención del personal, muy amables y acogedores! Es muy bonito y la habitación con piscina privada es fantástica!

The staff was friendly… Car-lee-tos was my golf cart driver & he was great! Very friendly, punctual, & helpful! The food was a 7 out of 10…The hibachi restaurant “Spice” was the BEST! The bowling/game room is not included, but worth the $50 charge. I didn’t receive a welcome drink at the time of my arrival, but they do offer them. My only downside was my room didn’t have “hot water” the 1st day, but was fixed once I called maintenance. Overall the resort is nice and clean

The property was pretty and I like the layout Staff was polite and helpful Expedia concierge Braylon was extremely helpful Helped me cook dinner and advised me every morning activities The entertainment crew were great and shows were amazing

The atmosphere was welcoming. Pools, waterpark activities for everyone.

Excelente servicio

Preferred pool was great

Look no further. Take your family here. Excellent trip for everyone!

Staff very nice , food was good with many options , clean and safe

My personal concierge he was great

Es un hotel que vale la pena visitar. Áreas sociales y de comida para los huéspedes de preferred club con buenas atenciones y muy tranquilo. En cuanto a nuestra habitación en área preferred club súper cómoda, tranquila y limpia, servicio de limpieza y mini bar siempre al pendiente día tras día. La comida muy variada y deliciosa. En cuanto a las atenciones fueron súper pero vale destacar en especial y de manera extraordinaria a quien fuese nuestro mayordomo el señor Javier Valdez, quien es una persona super atenta, simpático, muy profesional y respetuoso en todo momento, es una persona que posee una calidad humana y don de servicio único, lo que nos hizo a mi esposo y a mí una estadía más relajante y placentera, nos hizo sentir como en casa, siempre al pendiente del más mínimo detalle, por lo que nos sentimos sumamente agradecidos de él y una de las razones por las que regresaremos en un futuro no muy lejano con nuestros hijos. Por lo que le doy un 💯

Excellent time at this bend over backwards to accommodate you all inclusive resort.

Not great

We traveled as a family of 5 for spring break, age range from 15-45! The weather was perfect! Dreams had plenty for all to do, we never waited for a chair by pool or beach! Dinner time was busy but Javier was able to make our wait time minimal. Breathless next door for the over 18 crowd was very convenient! My only complaint would be we could have used more wash clothes in the room.

There are many beautiful areas to this property, however the lobby is the first impression and it is very dingy and in major need of upgrade/cleaning. There are so many employees who clearly hate being there. The towel hut always has a line in the AM. This is the first resort I have been to that requires signing out of towels. Perhaps it is a lower price point budget hotel. But I spent the same amount for the Moon Palace Grand in Cancun which felt like a much higher class establishment. The beach/pool bars reuse the glasses without even rinsing. As soon as I saw that I stopped utilizing pretty much anything not canned/bottled/prepackaged. We had a nice vacation but I wouldn’t go here again. We were preferred but still had 1 hour waits every night for dinner.

So many great things to share about our stay. Check in/overall stay: Our stay really began when Javier pleasantly welcomed us. Javier than assisted us with utilizing my Expedia Gold membership to access preferred services. Throughout our trip, Javier went above and beyond to accommodate all of our needs. He did so by communicating and coordinating anything we needed for our room and dinner reservations. He even checked in to make sure we made it home safe. His assistance made this trip stand out as the best experience we have ever had in DR. We hope to see him again some day. Others: Wester, Randy, and many others were also friendly. Wester memorized my husbands name and we saw hime every day. It is easy to tell how this property must emphasize customer experience. Food: Great choices for everyone. Again, unique with each. Throughout the entire trip, we heard the words “it is my pleasure.” We will definitely be back

It was a beautiful location. Staff was attentive. It was very clean and well maintained. The pressure to tip everyone constantly was not enjoyable.

Mi experiencia con Javier fue excelente. El fue muy atento y estuvo siempre al pendiente de nosotros, asistiéndonos en todo lo que necesitábamos.