Emotions by Hodelpa - Juan Dolio - All inclusive

Very nice Staff and clean accommodations. Room I stayed in had moisture problem which affected my phones. Lighting very poor especially for applying makeup. No facial/nose tissues in room. Had to use toilet paper. Design of shower cause a flood on floor. Overall, stay was good

Was a bit disappointed with the service. This was my third time staying at emotions and by far the worst service I have experienced here. We paid extra for a room with the swim up pool and did not get to enjoy it until the third day after calling front desk twice requesting for the pool to be cleaned. Our first night we had to call twice to request towels because the room did not have any. Other than that, the coffee shop was as good as always, the beach clean and peaceful and the restaurants were delicious.

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Una total decepción – No lo recomiendo Fuimos con intención de descansar y salimos estresados. Éramos 22 personas y todos quedamos insatisfechos. Desde la llegada comenzaron los problemas: una habitación con la cama rota, aires acondicionados que no funcionaban y una limpieza pésima. En una habitación ni luz había. La comida fue lamentable: poca variedad, mala calidad y parece recalentada. Los postres sabían a nevera. El personal estaba consciente de la situación y solo daban falsas esperanzas. El aire acondicionado se dañó varias veces y al cambiarnos de habitación nos enviaron a una que ya estaba ocupada. Tardamos desde las 10 p.m. hasta las 2 a.m. en resolver. El hotel está sobrevendido y además venden day pass, por lo que las áreas comunes están abarrotadas. Las piscinas estaban verdes de lo sucias, y los pasillos también. La limpieza es terrible. Promocionan 4 restaurantes a la carta, pero no todos abren. Las reservas se hacen a las 8 p.m., y a las 8:05 p.m. dicen estar llenos, pero al entrar están vacíos. Nada tiene sentido. Este hotel tiene potencial, pero con esta administración no merece ni una estrella. Lo que pagamos por tres noches fue un abuso. No volvería ni lo recomendaría.

The staff at this resort was beyond amazing. The beach and pools are beautiful.

Good

Had a wonderful time staff was very welcoming

Nice resort . Friendly staff

Aburrido, no habré los restaurantes dicen que están llenos y es que está cerrado, piscinas y aires acondicionados sucios bien pequeño. Y sin variedad de comida. Los vendedores en la playa son una plaga y el propio hotel con sus empleados para venderte no te dejan disfrutar

Muy buen servicio en todo excelente servicio

If I could rate 10 stars, I would. Outstanding in every way. Definitely will be returning in the future.

Great all inclusive resort with friendly and helpful staff. Relaxing environment and long walkable beach. Areas of the beach from calm to slightly wavy. Seaweed on some parts of the beach but other parts very clear and nice to swim in.

I like the staff service. Very friendly

D

Fun and a safe place

Room needs some maintenance. Phone was not working. The second i have stayed in that the phone was not working. I reported the situation in the hopes that it will get fixed but did not happen. The hairdryer was hanging by one nail so it was not totally secured on the wall. The clothes drawer had a musty smell. I have to say that the staff are professional and friendly. The reason why I come back to this place. Housekeeping can do a better job cleaning the bathroom. I would still go back and stay in this property regardless. I always had a wonderful time. It’s my third time around. I also have to mention- the restaurant reservation process can be improved.

Our room wasn’t the best, rusty garbage bin. But everything else was nice. Good buffet options. Clean pool, clean beach. And it’s small so everything is walkable. The snack bar by the beach has better food option then the one at the pool.

There is not a lot of options for the buffet.Every day the same menu. Also Reservation for the Restaurant should be available same day of checking and more availability during same day. AC wasn't working either the first night.

There is nothing around the property, just a broken road to the left and right of the resort

Very friendly staff. Very clean hotel.