Tree Lounge Pyramids View INN, Sphinx Giza.

Our stay was enjoyable, though there were a few areas that could be improved. It would have been helpful to see photos of the surrounding areas online so guests could have a better sense of what to expect. The staff was friendly, and the food was excellent. However, the pillows had visible stains, which suggested they hadn’t been properly cleaned. The bathroom was decent, though there were occasional issues with the hot water cutting off. The views were stunning, and the bed was very comfortable. We did feel a bit ripped off when we paid $60 USD for two SIM cards, which seemed overpriced. Additionally, we decided to book our excursion through the hotel, but it wasn’t as seamless as we hoped. The property has great potential, but improvements in cleanliness and pricing transparency would make a big difference.

Nous avons passés 4 jours avec 2 enfants. La chambre est correct (propre et fonctionnelle), nous avions une petite vue sur une pyramide depuis le balcon. Le top est le rooftop avec vue sur les pyramides et le sphynx. Nous etions debut fevrier et il faisait froid pour le petit déjeuner et le diner. Il faut demander pour le menage dans la chambre, sinon ils ne font pas. L'équipe est tres accueillante, et tres gentile.

Je n’ai tout simplement pas séjourné dans cet hôtel. Selon leurs dires, ils n’avaient pas la réservation, et ne connaissaient pas l’interlocuteur lourdingue qui m’écrivait sans arrêt. Cette personne manage pourtant leurs réseaux sociaux en plus des réservations. Le surbooking est certainement la cause de cette situation, mais le fait est que, cela est inadmissible.

Booked a Luxury-Suite with balcony-view to the pyramids with Expedia. Room was NOT available at arrival. Reasons varied depending on whom you asked. My educated guess is, the hotel goofed the booking and was overbooked. Management offered a cancellation, but standing in Gizeh in an unsafe area at night without a room was not a real option. Expedia was not reachable. So we accepted a room three houses to the left for the first night. I have never had such a rotten room in the last 30 years. No words. Second and third night we stayed in Standard-Room at the main building, but that was on ground floor adjecent to the reception with a lot of traffic in front of our door and window to the street. That were two further bad loud nights without real rest. Service at breakfast was terrible. Forget about continental breakfast. There were one or two helpful hands at the hotel, but overall it was my worst experience in decades. My wife is still traumatized. We are done with Egypt. Sorry for that. And we are done with Expedia. Not sorry for that.

We have a great time staying here for New Year’s Eve, the had a dinner at the rooftop restaurant, service was wonderful, everyone was very kind, food was very good, and the view was amazing. They have a delicious fruit salad there, you have to ask for it.