B&B Hotel Calais Terminal Cité de l'Europe 2

I have stayed at this hotel before and think it’s great! What I think is new is that you need to provide a code at the main entrance door when you arrive after the reception desk is closed. This code is also the same as the code used to enter the personal room. I don’t think it’s safe to have the same code for both, because a person was standing nearby when I typed in the code at the entrance door and thought he could have seen what I typed in. Please provide two separate codes, one code for the main entrance door and different code for the room.

Didn’t like anything about the property. Rat poison boxes are all over dead rat on path to hotel never stay again

Good place to sleep before getting the Le Shuttle home from France. Self check in seemed easy with our first room but the second room was considerably more difficult and the machine was temperamental and it took 6 tries to eventually get it sorted. Tried the phone number on the wall that was given in case of any issues and it would not work. (not the best with a child tired after a 12 hour drive. But beside that it was fine and convinient.

Une nuit en voyage vers l'Angleterre

Friendly welcome. Good value. Variety of restaurants in walking distance

Easy parking. Local police park outside and makes it feel safer. Comfortable rooms.

Very good

We arrived at 10pm and the reception was closed. We struggled to use the key code to get in the door and the check in machine kept freezing. We left early for the train. Due to our short stay we didn’t use any of the available services. Room was small but comfortable.

Near eurotunnel and easily accessible.

Easy acces to LeShuttle. Rooms are very basic but decent enough for the price.

für Zweckübernachtung auf der Durchreise ok, eher teuer

The service deserves 10/10. They were so kind, attentive and helpful. The bed was very comfortable. Room very clean and well distributed for the space.

Comfortable if small bedroom but great value. OK for an overnight stay. Close to Eurotunnel & Cite Europe shopping. Lots of parking space

Close to le shuttle, everything on one site. Good value for money

Automatic entry caused difficulties

No people there at reception and could not check in correctly

All lighting to room went off in the night. No one to sort it Asked for help from police but they couldn’t sort it so had to wedge room door open to get light . To get dressed we took turns to stand at door as we needed to get light to see . Very difficult to shower , make coffee brush teeth etc

Ça nous a prit plus de 2h pour pouvoir accéder notre chambre. Notre code de check in ne marchait pas à la machine, tout simplement car il s'est avéré que notre chambre avait été donnée a quelqu'un qui avait réservé une autre chambre donc le code ne pouvait plus marcher. On s'en ai rendu compte quand on nous a éventuellement donné le code de la porte, après 1h30 à essayer de contacter quelqu'un en appelant le numéro de service de nuit, et qu'en ouvrant la porte de la chambre on s'est retrouvés en face d'une autre personne dans notre lit, tout aussi choquée que nous. Il a fallu encore une bonne heure à la réception pour arranger le problème, en essayant de nous faire repayer une chambre puis de refaire payer une chambre a l'autre personne alors qu'on avait tous déjà payés nos chambres, chose qui au final fût confirmé et que c'était seulement la taxe de 1.60€ qui devait être payé et qui bloquait tout le monde. Réceptionniste d'astreinte très gentil mais malheureusement complètement perdu, qui au début pensait que la solution était de re-échanger les chambres, j'ai dû clarifier qu'il ne pouvait absolument pas nous mettre dans une chambre que d'autres personnes avaient commencé à utiliser y compris le lit! Arrivés a 21h, accès à la chambre à 23h30. Après un long voyage, très fatigués, expérience horrible. Pour couronner le tout, plus de savon liquide dans la bouteille du lavabo et toilettes qui chasse pas. Nous attendons une compensation de pied ferme.

The bad - the 24 hour check machine want accepting cards so couldn't access the room quickly as I had an €0.80 city tax to pay. No towels in my room which I didn't realise until 4am after a shower 😠 The Good - friendly lady in reception helped get the payment through and my room code even though she technically wasn't in shift. The location is great for the shopping centre, restaurants and cinema.

A mixed review! The duty manager was friendly and helpful telling us we’d been allocated a large room. Indeed it was larger than usual, but the room configuration was odd. Although it had a small cubicle for the toilet, the washbasin was in the bedroom and the shower also opened directly I to the bedroom. No privacy at all, once you were out of the shower. The room was spotlessly clean and the bed comfortable but only one rather lumpy pillow each. The hotel appears to have been recently updated and forms a complex with two other B&B hotels, one 3 star and one 4 star. There is a restaurant in the 4 star one across the car park with food priced moderately. It’s convenient if you’ve just arrived from Le Tunnel or for shopping at Cite Europe.