Best Western Hotel Ronceray Opera

I would like to formally complain about our stay at Best Western Hotel Ronceray Opera (May 15–23, 2026). On May 17, dirty water began leaking from the bathroom ceiling of room 215 due to an issue from the floor above. After contacting reception, we were instructed to pack and move rooms ourselves. No staff assisted with luggage. We were first offered a much smaller room, then room 515 on the 5th floor. However, the elevator only reached the 4th floor, requiring luggage to be carried upstairs. I explained that my wife is pregnant and that this was inappropriate. We requested cancellation and refund because the hotel could not provide equivalent accommodation, but this was firmly refused. As we were attending an international medical congress and could not afford last-minute alternative accommodation in Paris, we had no realistic choice but to accept.The replacement room was clearly inferior: strong rust-like odor in the bathroom, poorer maintenance, and a noticeably smaller bed. It was not equivalent to our original reservation.Additionally, room sound insulation was extremely poor. Corridors near rooms 215 and 515 were alarmingly narrow, raising concerns about safe evacuation during emergencies. The entrance passage to the hotel was locked around 20:30–21:00, forcing guests to wait outside and ring for access.Although housekeeping staff were helpful, most could not communicate in English. I request a formal review of this complaint and appropriate compensation.

O Hotel fica dentro de uma galeria antiga e apesar de reformado, tem suas limitações quanto a espaço e acabamentos. Mas fica extremamente bem localizado, há poucos passos da estação de Metro Grand Boulevards, que conecta rapidamente com as principais linhas de metrô, o que facilitou em muito nossa locomoção. Ao redor existem dezenas de restaurantes, cafeterias, supermercados e diversos outros serviços. O atendimento da recepção é fantástico, em diversas línguas, inclusive em Português com um colaborador experiente que atende na recepção. Tomamos café um dia no hotel apenas, e vale muito a pena o valor pela qualidade que entrega. Recomendo muito para quem pensa em passar dia na rua passeando e ir ao hotel apenas para dormir, pois a cama é muito boa e o chuveiro também.

Toutes étaient parfait je recommande

Bra läge och fräscha rum!

Las habitaciones un poco pequeñas, pero suficientes, falta de luminosidad, pero el hotel muy bien ubicado y su desayuno poca variedad, pero suficiente!!!!

Trevligt hotell med hjälpsam personal och god frukost. Bra läge!

Good

朝食に野菜が一つもなかったことが残念

The rooms are tiny!!! With that being said

The hotel is rough around the edges, rooms need a minor refresh, but they are clean, adequately supplied and the beds, linens and pillows are excellent. Breakfast buffet featured a wide variety of fresh and delicious food and drinks - juices and coffee and teas- and was well worth the very affordable price. The hotel location is excellent if you prefer the Opera district, as I do, and with its entrance within the Passage Jouffroy, it is unique. There are so many restaurants, pubs, cafes and patisseries literally steps from the hotel, it is ideal.The staff was mulitlingual, friendly and very helpful. The multilingual staff was very friendly, helpful and attentive to my concerns.

Na

Only concerning the twin single room

Immense déception pour un Best Western. Chambre clairement non contrôlée avant mon arrivée. Seulement 2 petites serviettes dans la salle d'eau. Du savon uniquement dans la douche. Boite à mouchoirs vide. Évacuation de la douche bouchée avec de l'eau qui s'est déversée dans la salle d'eau et la chambre avant que je m'en aperçoive. Interrupteur de l'éclairage du lit HS. Un fenestron en guise de fenêtre pour une chambre à 175€ la nuit. Chambre 223. Question insonorisation, vous êtes dans la chambre des voisins. Un point positif quand même : le petit déjeuner.

Koridorları labirent gibi daha dar koruduru olan otel görmedim. Konum otelden çıkıp sol tarafa yürürseniz biraz garip bir bölgeye gidiyorsunuz bana güven vermedi. Sağa dönüp 300-500 metre ilerlerseniz de bu kez başta Opera binası olmak üzere harika bir Fransız kültürüne takın oluyorsunuz.

Nice hotel, good brkfast

Ottima Colazione. Struttura un po' datata, con clima decadente ed allo stesso tempo affascinante. poca luce nella stanza assegnata, spaziosa su due livelli con soppalco. posizione generale abbastanza comoda. Hotel situato all'interno di un "passaggio coperto".

OUI

Very good location, and helpful staff. We enjoyed the coffee station by the lobby.

Magnifica ubicacion

Placering er helt genialt.