Novotel Paris Nord Expo Aulnay Hotel

Hotel is near the airport. If you need a place to crash that is no thrills it will do. Rooms are run down and dirty. My bathroom ceiling was almost falling down. Shower had no door nor curtain to keep the water in. Furniture was peeling. Curtains were dirty. Interior doors had peeling paint. Door knobs were bent and had issues closing the doors. Food especially breakfast is good.

Horrible experience!

We stayed one night because we were flying back home from Paris. The hotel is perfectly located if you need to stay close to the airport. It is nice, clean and has free parking. Rooms are spacious and comfortable.

飯店的地點非常好，靠近艾菲爾鐵塔旁邊，但是設備跟和老舊比如說浴室設備都很舊，這是非常需要改進的地方

Maten var ofräsh. Frukosten kaos, personalen stressad och otrevlig.

Excellent hotel amazing staff

The property was nice and room was nice too.

Personnel très amical et chambres propres, mais accessibilité très moyenne. Contrairement à ce qui était spécifié lors de la réservation sur le site, il n'y avait aucune navette disponible à partir de l'aéroport, donc accès limité et difficile sans voiture (plus de 45 min de transports en commun ou taxi coûtant au minimum 50 euros).

Umfeld sehr Gewöhnungsbedürftig

The actual hotel and it's staff are very kind and acommodating!

Terrible hotel expedia should had been more selective and verify property profile, the property is nothing like the pictures!

We had a pleasant stay. We were a family with kids. Easy to get to and free parking

Très bon séjour , personnel très accueillant et à l’écoute.

Disappointing Experience at Novotel Nord Expo Aluna I recently stayed at Novotel Nord Expo Aluna with my family and was profoundly disappointed with the service we received. Upon arrival, we were forced to wait at the main gate for an excessive half-hour without explanation or apology, which was particularly distressing as we had children with us. While the initial promise of a discount as compensation was made by a staff member, it was abruptly rescinded when the issue was mentioned to be escalated. The absence of a manager compounded the problem, and the lack of empathy and professionalism exhibited by the staff member we encountered in the morning was deeply unsettling. This experience falls far below the standard expected from a reputable establishment like Novotel Hotels. As a loyal customer, I anticipated better treatment and a more effective resolution process. In light of these issues, I urge Novotel Hotels to conduct a thorough investigation into this matter and take appropriate steps to prevent similar incidents in the future. Restoring faith in the quality of service provided by Novotel Hotels is essential.

You’ve effectively got a night light in the room with the digital thermostat….

Passable car très pressé de nous faire partir à midi pile pas une minute de plus. Les portes des toilettes et salle de bain sans verrous. Hôtel bruyant entre 3h et 5h du matin.

It was really good stay in that hotel. The overall quality, service, etc. was really good. We appreciated that. The only think, what I found not that well, was the very small bathroom, which is separated from the bathroom and wash basin.

The worst customer service we had through Mr Tariq . We the hotel had bed bugs we all suffer. They took €100 deposit and they said when you leave you will get it. But when i asked they said you will get in 24 hours back to your bank. Its been 35 hours and we have not received deposit which i will raise with hotel.com also we paid city tax in advance but they still charged us which also i will raise with Hotel.com.

Nedslidt hotel i et møj beskidt område. Elendig seng med sengetøj og lagner der flyver af og en morgenbuffet der har mindre udvalg en en minibar på værelset

Hotel vetuste beaucoup de trace de main ascenseur poigner et autres. Environnement un peu hostile.