Embassy Gardens Premier Suites

Property is nice for the price. Clean, good location. Staff at hotel do not accommodate you because it is an owner rental. So is difficult to contact owner when you have needs. Representatives foor owner are not cordial or happy. They are blunt and to the point.

The bed was worn out, indented-very uncomfortable.

when getting a hotel, even though you guys are individually own properties that you’re renting out as short-term living stays! You’re supposed to make sure that the places as convenient as possible. The towels were extremely hard, there were no towels to put on the floor to help the room stay clean. I had to use the whole big towel. There was no soap in the room. I had to ask for soap which was later on brought to me. There was no water, Tea no type of beverages whatsoever. Being Not from Ghana, coming from a whole other state it wasn’t easy for me to originally find water which I did but the first night was so inconvenience. There was no type of basic necessities in that room. Upon check-in I think they knocked on my door over 10 times asking me if I was somebody else, it was just very unprofessional and hopefully the next person who comes into the room does not have to experience the same thing that I experienced.

NO TV, NO HOT WATER. GIVEN A FALSE EXCHANGE RATE BY THE PERSON COLLECTING THE MONEY, WHICH RESULTED IN A HIGHER COST THAN WHAT EXPEDIA QUOTED ON LINE. EXPEDIA NEEDS TO MONITOR THIS PERSON WHO IS SCAMMING YOUR CUSTOMERS. EXPEDIA OWES US THE EXTRA MONEY COLLECTED BY THAT GREETER.

The property itself is beautiful outside and inside the facility however with the rooms lighting is bad, especially for the ladies doing makeup is going to trouble. They don’t have mirrors to do a full look of yourself. Outlets aren’t universal. My WiFi wasn’t working for 3 days I brought it up couple of times they kept saying it fixed. It was a custodian who came to clean my room who mentioned “ your WiFi is finished” before I knew what was going on- I had to call and tell them this before they “topped it up”. Custodian had to push a knife in the outlet to plug the facility’s iron in because it wasn’t even compatible with the outlet. The cleaners keep extra cleaning stuff in rooms and they come knocking on the door, wake you up to grab stuff from your room for other rooms. Overall embarrasy suites is in a good area, close to osu and east legon, nice campus but the rooms aren’t good and the many interruptions and inconvenience listed above.

It looks very clean from the outside. I had roach crawling on my bed. It was really terrible. Bathroom tub is also running slow.

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The property was well kept. Good facilities

The room was nice. The people were very friendly. Everything was fine. A big thumbs up. Thank you!

It was quite adequate clean good amenities beautiful grounds nice ppl gracious accommodatng and available host. I will come again and tell my friends.

No free shuttle and dining facilities at the property. Communication with staff is very poor.

It was clean. Comfy bed. But lacking any dish towels or washcloths. Or bath mat and needs more towels. And more kitchen utensils and s coffee maker would have been nice. People coming from other countires cant haul all that stuff with them .

Bedding don’t get changed for 5 days, room not cleaned in about the same time, washing machine, microwave weren’t working was finding it hard to even open my room door with keys given to me. It’s one of the horrible experiences I’ve had in ages.

Very excellent customer service.

The condition is not that good and not well maintained. Cockroaches roamed the room, and Microwave broke down and asked to be replaced several times, but no action was taken It acted consistently with great irresponsibility and insincereness. Presumably, this is because it is a private or company-run accommodation in the form of an Air B&B.

Service is very terrible, They are too slow and the room is not clean at all, the cockcrouch is going around... To make the matter worse, they do House keeping every two days..

Neat clean organized

Great location, nice clean rooms and staff are responsive via WhatsApp.

Stayed at this property multiple times. But the condition of the unit was not up to speck. White Wall leading to upper level badly needs painting. Linen has seen better days. White duvet Looked rather grubby and faded. Pillows and covers also need sprucing up.Only a bath towel provided. No hand towel. A cheap red shower mat provided. The owner of the unit needs to invest in upkeep.

The location and its proximity to the airport and shopping centers