Hotel Lords Mumbai

Clean room but linen needs some improvement

20 days into a 42 day backpacking tour of India and used to staying in all types of accommodation. This is not a hotel, it’s 30 rooms in a building where you pay, sleep and leave. No welcome, no goodbye. It’s soulless, no plants no pictures, no redeeming features. We booked a Superior Room with King size bed. On arrival, we were allocated a very small Standard room, 2 single beds, no room to place 1 let alone 2 suitcases. Wifi very weak. We complained and told no other rooms available. Raised with Expedia then coincidentally shown a Superior Room with King size bed, but weak wifi only reached when door left open. Management knew of this problem and the next morning we were shown a Superior Room with average wifi which we accepted. Repacked and moved 3 times to have the room we paid for. This is a scam to allocate low price rooms at higher price. Wifi is old fashioned. Guests given a password for each device which lasts 24 hours. Each day we had to ask for 4 passwords, usually 1 of these didn’t work and had expired by the morning. Road outside has major pipe laying work. But when the piledriver started hammering at 03:30am, the night staff sat and watched. Rooms & bathrooms are dirty and require a deep-clean and only cleaned on request as are towels changed. The location central for Fort area, near Central station and walkable to Gateway, that’s all. Price is high, poor value for money

This property was most accommodating and difficult to deal with. I would not recommend them.

They dont answer their phones or whatsapp messages. There are multiple phone numbers online and non of them work. This hotel is not safe. Upon checking in, we sat for 5 minutes deciding if it was worth staying there despite it being a little dirty, come to see a bug crawling on the bed. We immediately checked out. The hotel will not answer the phones for Expedia and therefore we cannot get a refund. THIS IS A SCAM. DO NOT STAY HERE.

Good hotel to stay. The area and the cleanliness were good. Overall a good stay