Radisson Resort Pondicherry Bay

Breakfast was good. They seem terribly short staffed. So there is a loooong wait before you’re served. I feel staff is exhausted too with little or no down time. The same people were seen on duty all day long. Reception staff seems a little lost. For every query it’s - I’ll get back to you & No one gets back. I was surprised to see my villa not cleaned & beds not made after a 5-6 hours outing. When i asked why, i was asked back if I had asked for room cleaning! This was shocking. I have never before ASKED for the room to be cleaned! A trivial problem - there was no Diet Coke on any day at any meal. I had asked for it on day 1. No effort was made to procure it for the next 3 days either. Disappointing. Lastly, the famous South Indian thali was not readily available. This was strange. We were told that you need to book it 24 hours prior. So we did that. Imagine our surprise that when we reach the restaurant absolutely starving after sight seeing & ask for our Thalis ( booked for 8 PM & we reached at 8:15 PM ) everyone looked surprised. The manager wasn’t there. The waiter looked surprised. We were upset. As senior citizens we eat meals at fixed hours. Food was finally served after 9 PM. The resort is beautiful. People come for the ambience & stay. But they’ll lose customers if they don’t get their staff trained afresh. PS. There was absolute RELUCTANCE to give us the hotel car. The staff kept pushing us towards a private taxi service.

Great location and great service by Kavia Gowtham Faraz Soubi

Excellent self sufficient resort with a lot of amenties and indoor games. very good breakfast and close to the beach and good staff. Negatives are that it is far from the city and taxies not readily available. Hotel has swank vehicles but they are expensive. Lunch and dinner had many options but were not upto the mark.High tea was very welcome

no body answers front desk and it’s very difficult to get any service housekeeping is very late and had to call 3 times at 2.30 PM food options are ok the kebab factory is very substandard service but charges for buffet - services single piece of each time and you have to ask for another and wait for long time no minimum dining facilities over rated and under served

It is great for a retreat not convenient if you have to go in and out. Excellent service.

We enjoyed our stay at the Radisson Pondicherry. We had a very warm welcome on our arrival. Apologies have forgotten the name of the very amicable lady. Dining experience at the Kabab House was wonderful too with some exquisite food servings and great service. Breakfast staff were good and special shoutout to Sagar who looked after our needs and made up for the complete lack of communication or acknowledement from the manager in charge n both days. A very special thank you to Subari our room maid. Her dedication and committment to service were impeccable. All in all a good stay and great service. Thank you

Great environment..

the service was good though a little slow at breakfast. staff was helpful.

Property wsd good but rate provided by expedia was lesser. Property charged more

Amazing property, Great Service, and Professional Staff. A very good place for R&R.

Smooth as silk!

These guys are cheat, they have charged on my credit card even though i haven't checked in to their hotel.

Nice resort with sea views and easy access to the beach. Rooms are clean and large with balconies and filtered water. Staff were friendly and helpful. The massages at the on site spa were good value and very good. Only negative was the restaurant which felt like an afterthought; and the breakfast buffet was decidedly uninspiring.

So we booked this place going by the experience we had at Coorg, but it’s a really sorry state of affairs here in Puducherry. DO NOT EXPECT QUALITY. Quality of service, quality of food, quality of staff all are at worst. We stayed for 3 nights, 2nd day morning itself I complained and suddenly the room was cleaner and filled with amenities which were missing at checkin. They don’t even give bottled water in room. Property is nicely built and very badly managed. Spa wasn’t worth peeping inside. Indoor games area - everything was in torn shape. Restaurant - food options, quality and service all were bad. Staff doesn’t even know how to manage customers. Room service - goodness. We ordered pasta and garlic bread, pasta came in without bread, plates, cutlery. When asked for the same first cutlery came, then after another call comes plates to eat. Another time we asked for two drinks, both came in different sizes glass. Really bad experience even after constantly letting them know. Be careful, avoid if possible Only good thing is - built of the resort and location. I think owners should take a note and change the operation team.

One of the worst and shocking experiences at windflower pondicherry. Instances stated below: 1. Provided room number 40 that had bathroom drain blockage smell and shifted to room number 20 the next day.. in this process we wasted 1 day staying in 40 because no other room was available. We wasted about 2 hours in shifting from 1 room to another 2. Extremely poor service 3. No coutesy offered to the guest. I am carrying my 1 year old baby and i am informed that ill be charged extra for room service 4. Phone not working properly 5. Any orders through phone it will take a minimum 2 hours to reach after multiple followup calls 6. Ordered mineral water and took 2 hours to deliver 7. Extremely careless staffs and poor maintenance 8. Stained towels offered at the swimming pool 9. Room service staffs walking inside the room with slippers and room full of shoe marks 10. Shoe marks on furniture inside the rooms 11. Rooms stinking and extremely dirty low maintenance 12. Dinner plates fallen outside roomz and not cleared for 24 hours. Extremely unhygienic with cockroaches on it. 13. Trying to call manager multiple times but he is not responding

It’s a disaster , stinking back water lakes around and poor quality of food

Lovely spot

The rooms were veery spacious. Lush green gardens and direct access to the backwater made the surroundings veery serene and peaceful. The highlight was the outdoor shower that added to the beauty of the setup

Nice and comfortable stay. Great hospitality!!

The place is in a way out location. It is a nice resort but needs upkeep and maintenance. As I checked in , I observed the receptionist was very unwelcoming . The room had the following problems some of which were resolved ; 1. The entrance door lock was defective. 2. The cabinet below the tea maker was broken. 3. The table lamp was not working . 4. The exhaust fan in the bathroom was very very noisy , like a helicopter . 5. The glass French door lock was broken and needed repair . Overall , the place is great but the staff at reception very complacent and not bothered . The housekeeping staff was very very effecient . In case of any emergency the resort has no conveyance to take you to hospital. You are at the mercy of local tour operators who really fleece you . The food quality was average . We booked the suite room based on the picture in hotel.com We were given one large spacious room but it did not have another room or a private pool as depicted in the picture by hotel.com The suites have only one room but the villas have more rooms and private pool so I am not too sure if the hotel gave us an inferior room