New Park Hotel Athenry

Due to Expedia's character limit, only the key points are listed here. A more detailed version of this review exists elsewhere and cannot be linked here. By far the most disappointing hotel stay of our Ireland trip. Room was visibly worn and poorly maintained. Multiple visible stains on bedding, bed area and upholstered furniture (see photos). Contrast-enhanced versions of some photos uploaded because several stains were less visible on camera than in person. After we complained, replacement bedding was placed on the carpet before being used on the bed, while a staff member was walking on it with outdoor shoes. As a family travelling with a child, we lost confidence in the hotel's hygiene standards and checked out the next morning despite having booked 3 nights. We accepted payment for the first night and only requested a refund for the 2 unused nights. Hotel later confirmed by email that the third night would be refunded. We replied requesting reconsideration of the second unused night. No response to that request. A further follow-up asking about the promised refund also received no response. At the time of writing, 11 days later, the promised refund has still not been received. Relevant photos and email correspondence have been uploaded. Everyone can make mistakes. What matters is how they are handled. Unfortunately, both the room condition and the handling of our complaint were deeply disappointing. No help from Expedia, only repeated cancellation policy.

A great place, lovely staff, close to everything. Excellent coffee notvdar. S wonderful castle and priory ruin nearby.

The room was small but workable. The door is an old fashioned key from both sides type with no other means to lock the door from the inside. The first bath towel I got literally fell apart but the 2nd one was the softest I’ve ever had at a hotel. Restaurant was good and they poured a good pint. The walls are quite thin so it’s a little noisy.

The bed was so comfortable!

Room was warm and comfortable. Staff were lovely and breakfast was cooked to order. Very good value overall.

I cant fault this hotel it provided all the amenities of a great hotel but with a unique homely feel. Staff were all lovely and very welcoming and the food was great especially the breakfasts. The bar/restaurant has a nice atmosphere and looks cosy at Christmastime with the decoration. Thanks so much to all at the New Park for a lovely stay we will be back again.

Convenient location right off highway, charming town. Staff friendly, generous and varied breakfast. Our rooms were comfortable, but very squeaky floors.

Very disappointed with room and especially en-suite, so small with a sliding door which didn’t give much privacy also lack of plug sockets. Pricey room for such poor quality.

Location was great. Bed in room 3 was an old mattress with a topper on top of it to hide the fact. Sank into the bed, very uncomfortable all night. Rolled into the middle. Overall all the hotel is dated and carpets wearing thin in places. Food, can’t fault it. Even meal was amazing and very reasonable prices. Breakfast was brilliant. Overall, I’d love to have not commented about the bed, sadly let the hotel down.

Beautiful B&B with a wonderful breakfast.

Very good breakfast and dinner at their restaurant.

Our host and her staff were very friendly and helpful

Lovely old fashioned downstairs with bar and where they serve a full Irish breakfast. It’s a very old building and the floorboards in the bedrooms creak and you can hear the people in the next room. Interesting old town in someways and not at all touristy.

Wonderful food and owner is a delight!

Very good value, comfortble, welcoming small hotel / bed and breakfast. Covenient location for easy access to the motorways if working in the area.. Parking available with the hotel.

Banheiro com cheiro muito forte.

This was our favorite stay!! Everyone was kind, room was PERFECT. The bed was so comfortable, got the best sleep. The shower too was spacious and hot with changeable pressure! It had a downstairs bar/diner that had live music but could hear nothing in your room! Breakfast was also a banger! Lol Great find. The place was decorated in beautiful antiques and was full of charm.

Good parking. Good breakfast. Clean and convenient.

Absolutely loved this place. Staff were super helpful and friendly. Off street parking and a short walk to shops bars and restaurants. Free breakfast was great. This is everything we imagined an Irish guest house to be.

Amazing property and fun small town vibe