Magic Suite Tower

Great service from the staff. I arrived really late due to immigration problems, staff allowed me to check out a little later than usual. Thank you so much.

When I first made my reservation, nowhere did it say I was reserving a studio. If it would have said I was reserving a studio, I would have never reserved it. I was reserving a 1 bedroom with a kitchen. Upon entering the room, there were lots of discrepancies, starting with no kitchen. Floor was dirty, beds were not cleaned properly, stains on sheets, yellow pillows, no toilet seat on toilet, no towels were offered. TV did not work, disconnected because cable did not reach the socket. I asked the guy and he walked away without saying anything and I thought he was going to get an extension cord, but he never came back. If I wanted to use Microwave over, I would have had to take it out and carry it to the floor near the door in order to plug it in, it was not cleaned either. I spoke with the manager when in order to let him know I did not reserve a studio, but a 1 bedroom with kitchen, he did not listen, kept repeating himself and interrupting me when I tried to explain what I had reserved, but he kept saying his system said it was a studio. He has no customer service skills and should not be a manager if he cannot make customers comfortable and make them feel like returning. Very rude manager. Instead of trying to find solutions, he just said then call and cancel the rest of the days. If renting a studio, at least make it look like a studio, not a homeless shelter. . It is a building that has a lot of potential, but not with the current management.

Room was unkempt with no towels. Shower had no curtain or door. The area felt unsafe with men walking around outside all hours of the night! The location is awful! No restaurants within walking distance.

I didn't like the accommodations because I didn't get the room that I had paid for through Expedia. I did not have a kitchenette to cook my meals, therefore I had to eat out constantly during my trip or go out and buy microwavable snacks. The television didn't work in the room. The bed was set on flimsy plyboards so the sleep was restless and the customer service wasn't the greatest upon arrival. Slack of housekeeping throughout the stay. I think my bed was changed once in the 10 days and the phone didn't work to call the front desk. I had to go down 194s every time I wanted to request something

Hotel was neat and clean.